Network Support Technician

STAFFVIRTUAL, Inc.; Cebu City; A distancia; PHP 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO Day 1 + 2 dependents

De minimis and allowances

Paid time offs

Descripción de la vacante

STAFFVIRTUAL, Inc. seeks a Network Support Technician to assist network operations via monitoring, troubleshooting, and accurate ticket documentation. On-the-job training is provided, with emphasis on teamwork and flexibility to work multiple shifts from a remote setup.

The role targets entry-level candidates with a foundation in networking concepts and strong documentation skills. You will learn to use SolarWinds, SRM2, and related tools while supporting clients worldwide.

Formación

• Basic understanding of OSI Model layers 1-4, routing, switching, LAN/WAN.
• Solid fundamentals in TCP/IP, DHCP, DNS, VLAN, subnetting, gateways, IPv4/IPv6 addressing.
• Ability to troubleshoot basic connectivity issues using ping, traceroute, nslookup.
• Experience with monitoring applications or VoIP/SIP is a plus but not required.

Responsabilidades

• Create and track all network trouble tickets and change requests from clients and vendors.
• Document data from systems and personnel in the client’s Trouble Ticket System.
• Follow procedures to troubleshoot with other personnel and companies.
• Communicate professionally with customers and vendors, verbally and in writing.
• Follow detailed instructions and procedures.
• Apply logical troubleshooting to interpret alerts and determine root cause.
• Use NOC resources (Solarwinds, SRM2, portals, networking tools) to analyze information and take action per procedures.

Conocimientos

Networking basics

TCP/IP

DNS/DHCP

VLAN/subnetting

Ping/traceroute/nslookup

Teamwork

Documentation

Communication

Willingness to learn

Herramientas

Solarwinds

SRM2

VoIP/SIP (plus)

Descripción del empleo

Job Title: Network Support Technician

About the Client: Our client provides cloud-based business communications, managed networking, security, Internet connectivity, and IT services. They help businesses streamline operations and stay connected through integrated technology solutions and dedicated technical support.

Overview: The Network Support Technician is an entry-level role supporting network operations through monitoring, troubleshooting, and ticket documentation. The role requires strong teamwork, documentation skills, flexibility to work multiple shifts, and a willingness to learn. On-the-job training is provided for most position requirements.

Responsibilities:

• Create and track all network trouble tickets and change requests received from the client's customers and vendors.
• Clearly document data received from various systems and personnel in the client's Trouble Ticket System.
• Follow documented procedures to use this information and perform troubleshooting steps with other personnel and companies
• Represent yourself and the client professionally when communicating with customers and vendors, both verbally and in writing.
• Follow detailed instructions and procedures.
• Apply logical troubleshooting skills to interpret alerts and alarms and assess root cause.
• Use NOC resources, including Solarwinds, SRM2, portals, and various networking tools, to analyze and document information and take appropriate action in accordance with operating procedures.

Qualifications:

• Previous help desk, NOC, MSP, or technical support experience.

• Basic understanding of OSI Model layers 1-4, routing, switching, switches, routers, firewalls, and LAN/WAN.
  

• Solid fundamentals in TCP/IP, DHCP, DNS, VLAN, subnetting, gateways, and IPv4/IPv6 addressing.
  

• Ability to troubleshoot basic connectivity issues using tools such as ping, traceroute, and nslookup.
  

• Experience with monitoring applications or VoIP/SIP is a plus but is not required.

• Good verbal and written communication and documentation skills.

• Ability to work effectively in a team and a strong willingness to learn.

Schedule: 10:00 am to 7:00 pm Manila Time, Tue-Sat

Setup: Remote / WFH

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + 2 FREE dependents

  • De minimis and allowances
    

  • Paid time offs

• Training, career growth, and global exposure

• A collaborative and supportive team culture