Network Engineer

Reed Elsevier Philippines; Quezon City; Hybrid; PHP 600,000 - 860,000; Full time

Benefits offered by this job

Flexible hybrid work setup

IT Equipment provided

HMO coverage starting Day 1 for you

Retirement package with company match

Life and Accident Insurance starting 1

24 Annual PTOs, +6 after 5 years

Annual merit increase and incentives

Learning workshops and certification

Job summary

Reed Elsevier Philippines is seeking a Network Engineer to ensure production systems and network infrastructure run reliably and securely. This 7x24x365 role provides hands-on support across enterprise networks.

The position requires strong TCP/IP networking knowledge and incident management experience, with a hybrid setup and monthly onsite reporting at UP AyalaLand Technohub, Quezon City.

Qualifications

• Bachelor's Degree.
• At least 3 years of networking experience.
• Strong understanding of TCP/IP, DNS, DHCP, routing, switching, and VPNs.
• Familiarity with routers, switches, firewalls, and wireless access points.
• Experience with network monitoring and troubleshooting tools.
• Basic knowledge of Windows and Linux operating systems.
• Ability to perform initial network troubleshooting and resolve connectivity issues.
• Experience using ticketing systems (ServiceNow a plus).
• Exposure to network operations, incident management, and stakeholder communication.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• Ability to work in a night shift operations environment, including shifts, weekends, or on-call schedules.

Responsibilities

• Review of device monitoring alerts, events, and statistics using standard tools.
• Provides prompt recovery and problem escalation for all reported errors.
• Works with development groups, support groups and vendors to coordinate operations.
• Provides analytical support for system interfaces and may enhance tools.
• Assists in daily support of systems/products and monitoring.
• Maintains clear and timely communications; logs and escalates problems.
• Participates in troubleshooting conference calls as a technical lead when needed.
• Ticket creation, routing and follow-up.
• All other duties as assigned.
• Teamwork and collaboration.
• Willingness to learn.
• Adaptability in a fast-paced environment.

Skills

Networking

TCP/IP

DNS

DHCP

Routing

Switching

VPNs

Routers & Firewalls

Wireless APs

Network monitoring

Incident management

Windows

Linux

Education

Bachelor's Degree

Tools

ServiceNow

Job description

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup
• IT Equipment provided
• HMO coverage starting from Day 1 for you and FOUR FREE dependents
• Attractive retirement package with company matching
• Life and Accident Insurance starting Day 1
• 24 Annual PTOs, additional 6 once you reach your 5th year with us
• Competitive benefits with annual merit increase and incentives
• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.)

Work Arrangement:

• Set-Up: Hybrid (1/month onsite reporting)
• Schedule: Permanent Night Shift 6:00 pm to 6:00 am, Monday to Wednesday (3-4 days a week)
• Location: UP AyalaLand Technohub, Commonwealth, Quezon City

Job Description:

The Network Engineer reports through RELX Command Center IT Operations, ensuring that productions systems, services, and network infrastructure work reliably and securely.

This position provides 7x24x365 support within a team that monitors system/network stability and performance, facilitates major incident response/resolution, communicates major incident impact status to the business in a clear and timely manner, provides IT troubleshooting support, responds to support tickets and alarms, and oversees overall IT support coordination to minimize impacts to the business.

This role provides hands on technical support focused on a variety of IT support responsibilities to maintain Reliability Availability and Performance (RAP) through continuous improvement initiatives and core processes.

This entry-level position responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. This position is also responsible for business batch processing and change management support.

Key Responsibilities:

• Review of device monitoring alerts, events, and statistics using standard tools. Access/logon to impacted infrastructure to perform standard testing and diagnostic functions including: CPU, Memory and bandwidth capacity, interface statistics, and review for abnormal operating conditions such as errors, drops and discards.
• Provides prompt recovery and problem escalation for all reported errors and utilize that information as well as problem management techniques to ensure resolution of problems.
• Works closely with development groups, support groups and vendors to coordinate special operations and communicates/escalates problems as appropriate to meet assigned deadlines.
• Provides analytical support for the development and enhancement of system interfaces and may develop or enhance those tools under high-level technical direction from more senior staff.
• Assists in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation. Works closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
• Provides prompt, clear and timely communications. Logs, coordinates and communicates problems using standard problem management and escalation procedures.
• Maintains a team focused attitude and work towards creating a healthy, respectful atmosphere.
• Participates in troubleshooting conference calls and act as a technical lead to these calls when needed.
• Ticket creation, routing and follow-up.
• All other duties as assigned.
• Teamwork and collaboration.
• Willingness to learn.
• Adaptability in a fast-paced environment.
• Strong sense of ownership and accountability.

What We're Looking For

• Bachelor's Degree.
• At least 3 years of networking experience.
• Strong understanding of TCP/IP, DNS, DHCP, routing, switching, and VPNs.
• Familiarity with routers, switches, firewalls, and wireless access points.
• Experience with network monitoring and troubleshooting tools.
• Basic knowledge of Windows and Linux operating systems.
• Ability to perform initial network troubleshooting and resolve connectivity issues (e.g., ping and trace diagnostics).
• Experience using ticketing systems and managing incident tickets (ServiceNow experience is a plus but not required).
• Exposure to network operations, incident management, and stakeholder communication.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• Ability to work in a night shift operations environment, including shifts, weekends, or on-call schedules as required.