Network Operations Engineer

Globe Telecom, Inc.; Marikina; On-site; PHP 500,000 - 700,000; Full time

Job summary

Globe Telecom, Inc. is seeking an ANM Engineer responsible for ensuring operational efficiency and reliability of assigned sites in the Philippines. The role involves on-site restoration, vendor management, and budget oversight for site maintenance.

The ideal candidate will collaborate with teams to support project implementations and uphold service level agreements, ensuring maintenance of both Wireless and Wireline sites while adhering to strict safety and financial standards.

Qualifications

• Hands-on experience in network operational roles.
• Ability to manage both OPEX and CAPEX effectively.
• Strong incident management skills.

Responsibilities

• Ensure all incidents at assigned sites are resolved within target SLAs.
• Manage facility equipment and conduct first-line isolation for incidents.
• Engage with TCO for incident restoration.

Skills

Network Availability Management

Financial Management

Vendor Management

Project Support

Incident Management

Collaboration

Job description

Job Description

The ANM Engineer is a technical operations role reporting directly to the Area Head within the Regional and ANM Head structure. This professional is primarily responsible for ensuring the operational efficiency, availability, and reliability of assigned SKSK (Site Ko, Sagot Ko) sites, including Wireless, Wireline, and BT sites. The role demands a hands‑on approach to Network Availability Management, requiring the engineer to conduct on‑site restoration, manage facility equipment, and oversee vendor performance to meet strict Service Level Agreements (SLAs). Additionally, the ANM Engineer handles financial management regarding OPEX/CAPEX for site maintenance, supports project implementations, and ensures business continuity during disasters.

Key Responsibilities

• Network Availability & Operations Management
  Support year‑over‑year top‑down targets by conducting on‑site restoration and ensuring all incidents at SKSK sites are resolved within target SLAs.
• Incident Management
  Ensure work orders are properly filled with accurate reason for outage (RFO) and action taken data. Manage site issues such as access, rental, and electric bills, and escalate unresolved issues effectively.
• Maintenance
  Manage facility equipment, spare resources, and ensure readiness for restoration. Conduct first‑line isolation for OSP‑related incidents.
• Site Efficiency
  Manage facilities for Wireless, Wireline, and BT sites to ensure cost‑efficient operations and compliance with Engineering, Safety, and Enterprise Risk Management standards.
• Vendor & 3rd Party Management Performance Monitoring
  Ensure qualified 3PP use workforce management tools correctly and recommend scorecard ratings based on SLA agreements.
• Collaboration
  Engage with TCO counterparts for incident restoration and provide data input for TCO performance reviews.
• Project Support & Planning
  - Site Assessment: Conduct regular reviews, gap analyses, and assessments of electro‑mechanical systems and buildings to prepare for rectification, co‑location, or expansion.
  - Implementation: Support YoY programs and strategies to reduce network faults and vulnerabilities.
  - Planning: Provide inputs for network planning to accommodate roll‑outs or upgrades and participate in Proof of Concept (POC) for operational sustainability.
• Financial & Database Management
  - Asset Integrity: Maintain accurate SKSK site information on digital platforms.
  - Budget Oversight: Review and justify OPEX and CAPEX expenditures based on fault history and maintenance needs.
  - Counter‑check billable services for accuracy before approval.
• Business Continuity & Safety
  Participate in Business Continuity Management (BCM) planning, ensuring readiness of manpower, equipment, and fuel for calamities.
  Familiarize with Business Impact Analysis (BIA) and ensure updates in the GT CMDP portal.
• Key Performance Indicators (KPIs)
  - Restoration: Adherence to outage restoration SLA of Area and MTTR targets (MoM/YTD).
  - Availability: Achieve network availability targets of 99% for Wireless and 99.9% for Wireline.
  - Customer Experience: Improvement in Net Promoter Score (NPS) and delivery of superior BB, Mobile, and Enterprise services.
  - Financial: Effective budget management ensuring OPEX/CAPEX availability within an approved budget.
  - Sustainability: Implementation and completion of OPSUS projects to maintain a sustainable network.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.