Network Operations Engineer

Globe Telecom; Davao del Sur; On-site; PHP 300,000 - 600,000; Full time

Job summary

Globe Telecom is seeking a network operations professional to provide first level maintenance and 24/7 surveillance of fixed core, transport and access networks using NMS and OSS tools.

You will monitor KPIs, handle fault management, escalate as needed, and contribute to service restoration with rapid ticket handling in a 24/7 environment in the Philippines.

Qualifications

• Beginner or intermediate fundamentals in wireline, wireless and transport access including enterprise access trunks.
• Systems thinking and understanding interdependent systems.
• Strong communication and negotiation skills.
• Ability to work diverse shift patterns in a 24/7 environment.

Responsibilities

• Performs 1st level troubleshooting of trouble tickets for outages and quality.
• Provides logical assistance to ANM, Tier2 for all domains within Access Network AOR.
• Investigates anomalies in HW/SW, capacity, configuration and coordinates with Tier2/vendor.
• Ensures tickets are issued and assigned to appropriate section.
• Monitors closure of tickets and maintains data for fault analytics and regional performance.
• Escalates during outages or degradation and communicates status.
• Performs service restoration activities such as resetting, rehoming and rerouting.
• Implements emergency change requests and activities.

Skills

Wireline access

Wireless access

Transport access

Systems thinking

Communication skills

Shift patterns

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Provide first level maintenance and 24/7 Surveillance of Fixed Core, Transport and Access Networks including relevant OSS, Backend Systems, Ancillary facilities and Environmental support systems necessary for the delivery of existing and future services using Network Management Systems and Operational Support tools within its respective coverage based on geographic area and/or type of network.

Proactively monitor network and KPI threshold crossing alarms and endorse dispatch to appropriate resolving teams. Supply information for broadcast to communications management. Primary Task and Responsibilities Fault Management

• Performs 1st level troubleshooting of trouble tickets for outages and quality.
• Provides Logical Assistance to ANM, Tier2 for all domains within Access Network AOR.
• Investigates anomaly in HW/SW, Capacity, Configuration Issues and coordinates with Tier2 for 2nd level support / vendor support / engineering support.
• Ensures ticket is issued and assigned to appropriate section.
• Monitors clearing and assures closure of ticket in timely manner with minimum requirement of details for Network Fault Analytics and Regional Performance.
• Performs vertical and horizontal escalation during instances of network outages or degradation in the region.
• Provides regular and timely information on the status of resolution of outages and quality degradation.
• Flags the section if ongoing restoration is at risk of meeting restoration standards.
• Addresses service issues and assures their resolution is implemented.
• Performs service restoration activities such as resetting, rehoming and rerouting when outages or degradation occur.

Configuration Management

• Implements emergency change requests and activities

Level of Knowledge & Qualifications

• Beginner or Intermediate fundamentals in wireline, wireless and transport access including enterprise access trunks.
• Systems Thinking (seeing the interrelationships among inter-dependent systems).
• Communication & Negotiation skills.
• Appropriateness of behavior & proper decorum of horizontal & vertical reporting.
• High tolerance for stress and adversity, concludes based on factual information.
• Basic safety & risk management.
• Ability to make quick decisions based on partial factual information.
• Knowledge of company products and services.
• Requires the flexibility to work diverse shift patterns within a 24/7 environment.

• Detection of Alarms & Closure of trouble tickets within Business standards.
• Tickets issued and assigned within SLA.
• Tickets closed within SLA.
• Fault detection escalation within SLA.
• Implementation of activities based on agreed schedule and quality standards.
• Implementation of work requests within standards of turnaround and quality.

Equal Opportunity Employer Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of

Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of

Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.

We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie's

New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose In everything we do, we treat people right to create a Globe of Good.

Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.