Network Operations Engineer

Globe Telecom, Inc.; Davao City; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading telecommunications company in the Philippines is seeking a Network Operations Engineer to provide first-level maintenance and surveillance for core networks. Responsibilities include troubleshooting outages, investigating HW/SW issues, and ensuring timely ticket resolution. Ideal candidates will have strong Systems Thinking and communication skills, as well as be flexible with diverse shift patterns. This role plays a crucial part in maintaining quality service, ensuring customer satisfaction, and maximizing network performance.

Qualifications

• Beginner or Intermediate in wireline, wireless, and transport access.
• High tolerance for stress and adversity.
• Ability to make quick decisions based on partial information.

Responsibilities

• Perform 1st level troubleshooting of outages and quality.
• Investigate HW/SW anomalies and coordinate for support.
• Ensure timely closure of tickets for Network Fault Analytics.

Skills

Communication & Negotiation skills

Systems Thinking

Basic safety & risk management

Job description

Network Operations Engineer page is loaded## Network Operations Engineerlocations: Davaotime type: Full timeposted on: Posted Yesterdayjob requisition id: R0000019341At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**Provide first level maintenance and 24/7 Surveillance of Fixed Core, Transport and Access Networks including relevant OSS, Backend Systems, Ancillary facilities and Environmental support systems necessary for the delivery of existing and future services using Network Management Systems and Operational Support tools within its respective coverage based on geographic area and/or type of network. Proactively monitor network and KPI threshold crossing alarms and endorse dispatch to appropriate resolving teams. Supply information for broadcast to communications management.**Primary Task and Responsibilities**Fault Management 1. Performs 1st level troubleshooting of trouble tickets for outages and quality. 2. Provides Logical Assistance to ANM, Tier2 for all domains within Access Network AOR. 3. Investigates anomaly in HW/SW, Capacity, Configuration Issues and coordinates with Tier2 for 2nd level support / vendor support / engineering support. 4. Ensures ticket is issued and assigned to appropriate section. 5. Monitors clearing and assures closure of ticket in timely manner with minimum requirement of details for Network Fault Analytics and Regional Performance. 6. Performs vertical and horizontal escalation during instances of network outages or degradation in the region. 7. Provides regular and timely information on the status of resolution of outages and quality degradation. 8. Flags the section if ongoing restoration is at risk of meeting restoration standards 9. Addresses service issues and assures their resolution is implemented. 10. Performs service restoration activities such as resetting, rehoming and rerouting when outages or degradation occur. Configuration Management 1. Implements emergency change requests and activities**Level of Knowledge & Qualifications**1. Beginner or Intermediate fundamentals in wireline, wireless and transport access including enterprise access trunks.2. Systems Thinking (seeing the interrelationships among inter-dependent systems).3. Communication & Negotiation skills4. Appropriateness of behavior & proper decorum of horizontal & vertical reporting.5. High tolerance for stress and adversity, concludes based on factual information.6. Basic safety & risk management7. Ability to make quick decisions based on partial factual information.8. Knowledge of company products and services.9. Requires the flexibility to work **diverse shift patterns** within a 24/7 environment.**Key Deliverables:**1. Detection of Alarms & Closure of trouble tickets within Business standards.2. Tickets issued and assigned within SLA3. Tickets closed within SLA4. Fault detection escalation within SLA5. Implementation of activities based on agreed schedule and quality standards.6. Implementation of work requests within standards of turnaround and quality.**Equal Opportunity Employer** Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessedMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.Purpose*In everything we do, we treat people right to create a Globe of Good.*Vision*We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.*Mission*We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.*