NetSuite Administrator I

PCS Wireless, LLC.; Philippines; Hybrid; PHP 781,000 - 1,116,000; Full time

Job summary

PCS Wireless, LLC is seeking a NetSuite Administrator I for a hybrid role based in the Philippines. You will manage daily NetSuite ops, configure workflows, and support users while leveraging AI features to boost efficiency.

The role requires 2+ years of NetSuite experience, strong O2C/P2P knowledge, and comfort with AI tools. Excellent English communication and customer service focus are essential.

Qualifications

• 2+ years of hands-on NetSuite administration and ERP support.
• Experience with Advanced Inventory Management and Intercompany transactions.
• Strong knowledge of order to cash (O2C) and procure to pay (P2P) processes.
• Proficient in building saved searches, reports, dashboards and KPIs.
• Experience using AI tools (Claude, ChatGPT or Copilot) in workflows.

Responsibilities

• Triage and resolve NetSuite support tickets including saved searches, reports and workflows.
• Manage users, roles, and permissions; review access regularly.
• Build and maintain saved searches, reports, dashboards, and KPIs.
• Perform data maintenance including CSV imports and mass updates.
• Support day-to-day transactions across O2C, P2P, returns and intercompany processes.
• Test NetSuite releases in sandbox environments and assist with feature validation.
• Collaborate with Functional Consultants and Business Analysts on NetSuite projects.
• Document configurations, workflows, and system processes for knowledge sharing.
• Provide user training and create guides to reduce support needs.
• Leverage AI tools to speed up troubleshooting and documentation.

Skills

NetSuite Admin

ERP support

Analytical skills

Customer service

English communication

Education

SuiteFoundation

NetSuite Administrator Certification

Tools

NetSuite

Excel

PowerPoint

Word

Claude

ChatGPT

Copilot

Job description

Ready to be a part of a game-changing team that thrives on defying the impossible

About PCS Wireless:

Founded in 2001, by two visionary traders, PCS Wireless, affectionately known as PCS, is not your average mobile distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of the device resell market, both from a business and a consumer perspective.

Today, PCS is a recognized global leader, powering the secondary market. At PCS, we buy and sell mobile devices and products worldwide through partners and programs by breathing new life into old devices effectively extending the device lifecycle up to 5X and beyond. We collaborate with industry giants in consumer electronic manufacturing, wholesalers, big box retailers and small businesses alike, catering to a diverse clientele of more than 1,500 clients. Our operations span major markets worldwide with offices and warehouses in the Americas, APAC, UK & EMEA.

Our go-getting spirit valuing flexibility, a me for we approach and curiosity, continues to be the foundation of our success. We are looking for doers and thinkers who get things done and have fun while doing it!

About the Role:

As a NetSuite Administrator I, you will manage the day-to-day operations, configuration, and support of our NetSuite platform. The ideal candidate will triage support tickets, optimize business processes, and collaborate with stakeholders to ensure NetSuite operates efficiently and aligns with organizational goals. You will also use AI tools in your daily work and help our teams adopt NetSuite's new AI features as they become available.

What you will do:

• Triage and resolve NetSuite support tickets, including issues related to saved searches, reports, workflows, form configuration, and user access.
• Manage users, roles, and permissions, and review access regularly so it stays aligned with job responsibilities.
• Build and maintain saved searches, reports, dashboards, and KPIs for business users.
• Perform data maintenance, including CSV imports and mass updates, while protecting data accuracy.
• Help users resolve issues with day-to-day transactions across order to cash, procure to pay, returns, intercompany, and inventory processes.
• Test each NetSuite release in the release preview or sandbox account, and assist in testing new features, workflows, and configurations before they go live.
• Contribute business process optimizations with Functional Consultants and Business Analysts to support NetSuite-related projects in collaboration with stakeholders.
• Support documentation needs, making sure requirements artifacts are shared with Functional Consultants for successful project execution.
• Maintain thorough documentation of current and new NetSuite configurations, workflows, and system processes.
• Liaise with in-house developers and external partners to ensure smooth resolution of NetSuite-related issues.
• Provide user training and create guides so teams use NetSuite effectively and need less support over time.
• Use AI tools to speed up troubleshooting, documentation, and building saved searches and formulas, validating all output before applying it in NetSuite.
• Help evaluate and support NetSuite's AI features, such as Ask Oracle and the AI Connector Service, as they become available to our account, including setting up the right roles and permissions.
• Stay informed on NetSuite updates and new functionality, providing recommendations for system enhancements.

We are Seeking People Who:

• Have 2+ years of hands-on experience as a NetSuite Administrator, including configuration and day-to-day ERP support.
• Have hands-on experience with Advanced Inventory Management and inventory, Intercompany Management-related transactions.
• Have a solid understanding of order to cash (O2C), procure to pay (P2P), returns, and intercompany processes.
• Have strong reporting and analytical skills, including saved searches, reports, and KPI monitoring.
• Have experience with NetSuite release preview testing to ensure smooth upgrade transitions.
• Have hands-on experience using AI tools such as Claude, ChatGPT, or Copilot in their work, and are eager to use AI to work faster and smarter.
• Can share examples of how they have used AI to solve problems or save time, and the impact it had.
• Are proficient in Microsoft applications (Excel, Outlook, PowerPoint, and Word).
• Have excellent written and verbal English communication skills, with the confidence to support users and stakeholders around the world.
• Have good interpersonal skills with a strong customer service focus.
• Have strong analytical and problem-solving skills.
• Are proactive and committed team players.
• Can work flexible hours to meet a changing work environment and tight deadlines.
• Have knowledge of SuiteScript or other programming languages to support advanced customization, which is a plus.
• Hold a NetSuite certification, such as SuiteFoundation, NetSuite Administrator, or NetSuite ERP Consultant, which is a plus.
• Are owners.
• Are continually raising the bar.
• Are sincerely open-minded and are willing to examine their strongest convictions with humility.
• Nurture and embrace differing perspectives to make better decisions.

What's in it For You:

• A supportive, diverse and global team with a growth mindset.
• A scaling company with great industry professionals.
• Amazing opportunities to get involved with exciting projects at significant scale with some of the leading global companies.

Work Location / Type:

• This is a hybrid role based in the Philippines, minimum 3 days office time in Makati City, Metro Manila, Philippines.
• Hours: 9:00AM - 6:00PM US Eastern Time.

We are an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, national origin, disability, or protected veteran status.