NEMT Coordination & Customer Support Specialist (Onsite)

ImagenetLLC; Makati; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Transportation Allowance

Rice/Meal Allowance

Day 1 HMO + 1 dependent

Job summary

Imagenet is seeking a Customer Service Representative to be the first point of contact for clients and coordinate Non-Emergent Medical Transportation (NEMT) scheduling in Manila. This onsite role offers training and growth opportunities with a focus on accuracy and patient care.

The position requires shifting schedules, strong communication, and the ability to multitask in a fast-paced environment. Join a team that supports healthcare operations across the Philippines.

Qualifications

• A passion for helping people and building strong customer relationships.
• Eager to learn — no BPO experience needed; training provided.
• Can handle multiple tasks and stay organized in a fast-paced environment.
• Comfortable using a computer and learning new tools.
• Strong attention to detail and accuracy in interactions.
• Team player who collaborates well in a supportive environment.

Responsibilities

• Provide top-notch customer service and support to clients.
• Coordinate NEMT scheduling, routing, and dispatching.
• Obtain necessary prior authorizations for NEMT services.
• Schedule paratransit transportation with consideration of passenger needs.
• Address disruptions promptly and professionally.
• Maintain high quality by following procedures and suggesting improvements.
• Meet and exceed KPIs for optimal service delivery.
• Stay updated on industry trends and product knowledge.

Skills

Customer service

Communication

Attention to detail

Teamwork

Fast learner

Job description

Imagenet is seeking a Customer Service Representative to be the first point of contact for clients and coordinate Non-Emergent Medical Transportation (NEMT) scheduling in Manila. This onsite role offers training and growth opportunities with a focus on accuracy and patient care.

The position requires shifting schedules, strong communication, and the ability to multitask in a fast-paced environment. Join a team that supports healthcare operations across the Philippines.