NEMT Customer Support Specialist (Onsite – Makati)

Imagenet; Makati; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Transportation Allowance

Rice/Meal Allowance

Day 1 HMO + 1 dependent

Job summary

Imagenet is seeking a Customer Service Representative to serve as the first point of contact for clients. The role focuses on coordinating Non-Emergent Medical Transportation (NEMT) and delivering friendly, efficient support.

Onsite in Makati with full training provided, the ideal candidate is detail‑oriented, a strong communicator, and a team player who can handle multiple tasks in a fast-paced environment.

Qualifications

• A passion for helping people and building strong customer relationships.
• Eager to learn — no BPO experience needed; we’ll train you!
• Can handle multiple tasks and stay organized even in a fast-paced environment.
• Comfortable using a computer and willing to learn new tools.
• Strong attention to detail, ensuring accuracy in every interaction.
• Team player mindset — enjoys collaborating and contributing to a supportive work environment.

Responsibilities

• Customer Service Excellence: Provide top-notch customer service and a positive experience.
• NEMT Coordination: Schedule, route, and dispatch non-emergent transportation for patients.
• Prior Authorization: Secure necessary approvals for NEMT services within timelines.
• Paratransit Scheduling: Arrange transportation tailored to passenger needs and preferences.
• Disruption Management: Address disruptions promptly and professionally.
• Quality Assurance: Adhere to procedures and suggest improvements for service quality.
• KPI Performance: Meet and exceed KPIs to ensure optimal service delivery.
• Continuous Learning: Stay updated on industry trends and product knowledge.

Skills

Empathy

Multitasking

Computer literacy

Team player

Attention to detail

Willing to learn

Job description

Imagenet is seeking a Customer Service Representative to serve as the first point of contact for clients. The role focuses on coordinating Non-Emergent Medical Transportation (NEMT) and delivering friendly, efficient support.

Onsite in Makati with full training provided, the ideal candidate is detail‑oriented, a strong communicator, and a team player who can handle multiple tasks in a fast-paced environment.