Rostering Officer (WFO)

Cloudstaff Philippines Inc.; Angeles; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Employee Share Units program

Dream Points program for items like: –

Comprehensive health and lifeinsurance

Career advancement opportunities

Flexible leave credits

In-house psychiatrist and mental well‑

International career growth

Lifeworks Mental Wellness assistance

CS Social Clubs and Special Interest,

Perks boxes for WFH staff

Cash referral incentives

Company-provided PC/Laptop and fiber

Job summary

Cloudstaff Philippines Inc. is seeking an Organisational Support professional to help maintain continuous improvement, ensure appropriate shift staffing, and support relationship management with clients and stakeholders.

The role emphasizes administration, policy compliance, and effective communication to deliver high-quality services and to ensure a safe, respectful workplace for all team members.

Qualifications

• Experience rostering team members across a 24/7 roster.
• Proven ability to communicate effectively with internal and external stakeholders.
• High quality electronic file management and record keeping.
• On-call support as required and responsive problem solving.
• Adherence to organisational policies and governance frameworks.

Responsibilities

• Maintain a culture of continuous improvement and support business strategies.
• Ensure shifts are staffed with appropriate team members for client coverage.
• Maintain effective relationships with team members and stakeholders.
• Ensure timely and accurate service delivery to clients and internal teams.

Skills

24/7 Rostering

Communication skills

Electronic file management

On-call support

Policy compliance

Job description

Job Description

Organisational Support

- Maintain a culture of continuous improvement

- Contribute to the delivery of the company’s business strategies and policies

- Ensure the company meets its duty of care requirements

- On call support as required

- High quality in electronic file management and electronic file entries are maintained and available for use

- Ensure all shifts are filled with appropriate team members to provide adequate care for clients

Relationship Management

- Work effectively with relevant managers to ensure shifts are staffed with appropriate team members.

- Maintain effective working relationships with all members of the team to ensure clients receive quality supports.

- Provide proactive and effective communication with both internal and external stakeholders

- Ensure full shift coverage

- Supports and services are delivered in an accurate and timely manner

Administration

- Ensure effective communications between clients, operational staff and enabling staff are maintained at all times.

- Maintain full compliance with National disability standards as per the company’s framework

- Maintain various registers of new and existing team members to ensure effective communication is possible.

- Contribute to the onboarding and exiting process of team members as required.

- Maintain team member availability.

- Alternative support workers are rostered on in a timely manner and effectively engaged to ensure their availability.

- Actively roster shifts in line with the award requirement and to reduce overtime

Values

- Actively support the company’s purpose, ethos, values and strategic vision

- Operate in line with the company’s policies, procedure and practices

- Positively and constructively represent the organisation to external contacts at all opportunities

- Behave in a way that contributes to a workplace free of discrimination, harassment and bullying behaviour at all times

- Help ensure the health, safety and welfare of self, colleagues and clients

- Follow all reasonable directions given by the organisation

- Support, promote and show sensitivity to diversity in the workplace

- Values are adhered to and demonstrated in daily practice

- Values form an integral part of the way employees conduct their behaviour in the workplace

- Support is provided that empowers co-workers

Qualifications and Requirements

Key Selection Criteria

DESIRABLE:

- Experience working with people living with a disability

- Experience rostering team members across a 24/7 roster

- Knowledge of the NDIS Operational Guidelines

- Experience working in an NDIS environment

- Knowledge of the NDIS Act 2013, Disability Act 2006 and other relevant legislation

Perks and Benefits

• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding on useful items like appliances, kitchenettes, etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Endless opportunities for career advancement
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Unlimited cash incentives for hired referrals
• We set you up for success with a company-provided PC/Laptop and fiber internet connection