NDIS Admin & Ticketing Specialist (Remote)

Remotee; Metro Manila; Remote; PHP 559,000 - 669,000; Full time

Benefits offered by this job

Remote work

Day shift aligned to AU hours

Competitive salary

Annual leave and public holidays

Job summary

Remotee, through our sister company Recruit Sync, is seeking an organised, detail-oriented Administrative Officer to support a growing NDIS services provider based in NSW, Australia. This role prioritises accurate ticket routing, data entry in Nookal, and email communications within a closely cooperative Client Service Coordination team.

Ideal candidates have 1–2 years in the NDIS or aged care sector, strong written/verbal skills, and the ability to triage multiple tickets with attention to

Qualifications

• 1-2 years of experience within the NDIS or aged care support sector in Australia.
• Managing customer support/service desk tickets with administrative/coordination experience.
• Exceptional written and verbal communication for professional email communication.

Responsibilities

• Allocate incoming desk tickets to the appropriate Client Service Coordinator daily.
• Meet daily with the Team Lead to review tickets for escalation or clarification.
• Data entry into Nookal and liaise with clinicians as required.
• Support enquiries related to NDIS services and ensure quick, accurate processing.
• Maintain records and ensure smooth day-to-day ticket flow.
• Handle client-related correspondence via email (no phone contact).
• Assist with other general administrative tasks as required.

Skills

NDIS/Aged care experience

Ticket management

Written and verbal communication

Organised & detail-oriented

Email liaison

Team communication

Tools

Zoho Desk

Nookal

Job description

Remotee, through our sister company Recruit Sync, is seeking an organised, detail-oriented Administrative Officer to support a growing NDIS services provider based in NSW, Australia. This role prioritises accurate ticket routing, data entry in Nookal, and email communications within a closely cooperative Client Service Coordination team.

Ideal candidates have 1–2 years in the NDIS or aged care sector, strong written/verbal skills, and the ability to triage multiple tickets with attention to