Navigator Support Analyst (Hybrid) – BAU & Incident Expert

IQ-EQ; Pasig; Hybrid; PHP 520,000 - 620,000; Full time

Benefits offered by this job

Market-competitive package

HMO coverage

26 days leave

Hybrid work

Training & development

Job summary

IQ-EQ Navigator Support Analyst role in Manila requires strong application support experience and stakeholder management. You will handle BAU requests, root-cause analysis, and UAT defintions while collaborating with developers on improvements.

The position emphasizes delivering high-quality support, driving user adoption, and maintaining processes within a hybrid, mid-shift schedule on a 12-month contract. IQ-EQ offers development support and competitive benefits.

Qualifications

• 4+ years of application support or implementation experience.
• Strong organizational, prioritization, and stakeholder management skills.
• Excellent analytical and problem-solving abilities with data-driven recommendations.
• Proficient in MS Excel, Word, PowerPoint, Visio, requirements docs, mock-ups and Agile ways.
• Proactively learn new tools and processes and use Azure DevOps where applicable.

Responsibilities

• Manage BAU requests, queries, and incidents end-to-end with SLAs.
• Investigate issues, identify root causes, and propose improvements.
• Design and maintain checklist management processes with global stakeholders.
• Define UAT requirements and collaborate with developers to test enhancements.
• Support user adoption with training, ongoing support and change management.

Skills

Application support

Stakeholder management

Azure DevOps

Excel

PowerPoint

Documentation

Agile

Visio

Tools

Microsoft Visio

Azure DevOps

Job description

IQ-EQ Navigator Support Analyst role in Manila requires strong application support experience and stakeholder management. You will handle BAU requests, root-cause analysis, and UAT defintions while collaborating with developers on improvements.

The position emphasizes delivering high-quality support, driving user adoption, and maintaining processes within a hybrid, mid-shift schedule on a 12-month contract. IQ-EQ offers development support and competitive benefits.