Global BAU & Solution Delivery Analyst

IQ-EQ; Pasig; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive remuneration aligned to市场

HMO coverage from Day 1

26 days paid leave

Hybrid working arrangement

Training and development programs

Job summary

IQ-EQ in the Philippines is seeking a seasoned professional to support the Business Architecture & Solution Design team by providing daily operational support to international stakeholders, ensuring global standards, troubleshooting issues, and delivering reliable business solutions.

You will manage BAU requests, perform root-cause analyses, and assist with documentation, testing, and user guides while maintaining service quality and timely reporting.

Qualifications

• 4+ years of application support or implementation experience.
• Strong organizational, prioritization, communication, and stakeholder management skills.
• Analytical and problem-solving abilities to identify challenges.
• Proficient in Microsoft Excel, Word, PowerPoint, Visio.
• Experience with Azure DevOps and Agile practices.

Responsibilities

• Manage BAU requests, queries, and incidents end-to-end, ensuring timely resolution and compliance with business SLAs.
• Investigate operational issues, identify root causes, evaluate improvement opportunities, and recommend effective business solutions.
• Design, standardize, maintain, and enhance checklist management processes with global stakeholders.
• Define UAT requirements, leverage Azure DevOps, and collaborate with developers to implement enhancements.
• Drive user adoption through clear communication, training, ongoing support, and change management.

Skills

Application support

Stakeholder management

Analytical thinking

Communication

Agile methods

Tools

Azure DevOps

Microsoft Excel

Microsoft Word

PowerPoint

Visio

Job description

IQ-EQ in the Philippines is seeking a seasoned professional to support the Business Architecture & Solution Design team by providing daily operational support to international stakeholders, ensuring global standards, troubleshooting issues, and delivering reliable business solutions.

You will manage BAU requests, perform root-cause analyses, and assist with documentation, testing, and user guides while maintaining service quality and timely reporting.