Global BAU Support Analyst – Hybrid, 12-Month Contract

IQ-EQ; Pasig; Hybrid; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Competitive remuneration depending on

HMO coverage for you + dependents

26 days annual leave

Hybrid working arrangement

Training and development plan

Job summary

IQ-EQ is seeking a Navigator Support Analyst on a 12-month contract in a hybrid work setup. You will support the Business Architecture & Solution Design team with day-to-day operations, ensuring adherence to global standards and timely resolution of incidents across international stakeholders.

You will assist with root cause analysis, platform maintenance, data updates, and documentation development, including test scripts and user guides.

Qualifications

• 4+ years of application support or implementation experience.
• Strong organizational, prioritization, communication, and stakeholder management skills.
• Analytical and problem-solving abilities for root cause analysis.
• Proficiency with Microsoft Excel, Word, PowerPoint, Visio, and documentation.

Responsibilities

• Manage BAU requests, queries, and incidents end-to-end with SLA adherence.
• Investigate operational issues, identify root causes, and propose improvements.
• Design, standardize, and enhance checklist management with global stakeholders.
• Define UAT requirements and collaborate with developers to implement enhancements.
• Drive user adoption through training and ongoing support, addressing risks and changes.

Skills

Stakeholder management

Analytical thinking

Organizational skills

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Visio

Requirements documentation

Agile methodologies

Azure DevOps

Tools

Azure DevOps

Visio

Microsoft Excel

Microsoft Word

PowerPoint

Job description

IQ-EQ is seeking a Navigator Support Analyst on a 12-month contract in a hybrid work setup. You will support the Business Architecture & Solution Design team with day-to-day operations, ensuring adherence to global standards and timely resolution of incidents across international stakeholders.

You will assist with root cause analysis, platform maintenance, data updates, and documentation development, including test scripts and user guides.