Spanish/Mexican Spanish native speakers CSR - hybrid setup

TASQ Staffing Solutions; Taguig; On-site; PHP 279,000 - 402,000; Full time

Job summary

A staffing solutions company is seeking a Native Mexican Spanish/Spanish Customer Care Specialist for a hybrid work setup. The ideal candidate must possess strong communication skills and experience in BPO, providing top-notch service to Spanish-speaking clients. Responsibilities include addressing customer inquiries, maintaining service quality, and collaborating with the team. A full-time commitment is expected along with a valid passport and credentials.

Qualifications

• Experience in BPO (Philippines or international).
• Native speaker of Mexican Spanish/Spanish.
• Fluent in both Mexican Spanish/Spanish and English (spoken and written).
• Willing to work in shifts.
• Passport/visa and apostilled diploma or training certificate (with English translation).
• Resume detailing work history with documents issued in the Philippines.
• Reliable internet with at least 50 Mbps download/upload.

Responsibilities

• Address customer questions and resolve issues via phone, email, and chat.
• Uphold high standards of customer service.
• Work collaboratively with team members.
• Record and manage customer interactions accurately in the system.
• Provide product and service information, escalate complex issues.
• Assist in training and mentoring new team members.
• Identify opportunities to improve customer satisfaction.

Skills

Experience in BPO

Native speaker of Mexican Spanish/Spanish

Fluent in both Mexican Spanish/Spanish and English

Willing to work in shifts

Reliable internet connection

Apostilled diploma

High-speed internet

Philippines experience

Education

Valid passport and apostilled diploma or training certificate

Apostilled diploma

Job description

Spanish/Mexican Spanish native speakers CSR - hybrid setup

Job Openings Spanish/Mexican Spanish native speakers CSR - hybrid setup

About the job Spanish/Mexican Spanish native speakers CSR - hybrid setup

TASQ is seeking a native Mexican Spanish/Spanish CSR to join our team in a hybrid work setup.

The initial pre-screening interview will be conducted via Microsoft Teams or phone, and an invitation will be sent accordingly.

Title: Native Mexican Spanish/Spanish Customer Care Specialist

Type: Full-time

Qualifications and Skills:

• Experience in BPO (Philippines or international)
• Native speaker of Mexican Spanish/Spanish
• Fluent in both Mexican Spanish/Spanish and English (spoken and written)
• Willing to work in shifts
• Possess a valid passport, visa, and apostilled diploma or training certificate (with English translation)
• An updated resume detailing work experience, with supporting documents or training certificates issued within the Philippines
• Own a reliable internet connection with at least 50 Mbps download and upload speed

Overview:

We are looking for a committed and meticulous native Mexican Spanish/Spanish customer care professional to become part of our vibrant team on a full-time basis. This role demands excellent communication abilities to deliver outstanding service to our Spanish-speaking clients. You will serve as a key point of contact between our company and our customers, ensuring their questions and concerns are handled efficiently and professionally.

Main Responsibilities:

• Address customer questions and resolve issues via phone, email, and chat in both Spanish and English.
• Uphold high standards of customer service by taking ownership of inquiries and following up diligently.
• Work collaboratively with team members to enhance customer service processes and ensure superior client experiences.
• Record and manage customer interactions accurately within our system.
• Provide information on products and services, escalating complex matters to higher management when needed.
• Support in training and mentoring new team members to ensure they understand the company's customer care protocols.
• Identify opportunities to improve customer satisfaction and contribute to ongoing improvement initiatives.