Multilingual Service Desk Analyst (Norwegian)

AddForce Human Resources Solution Inc.; Quezon City; On-site; PHP 390,600 - 502,200; Full time

Job summary

A staffing solutions company is seeking a Multilingual Service Desk Analyst (Norwegian) to provide technical support in Taguig. The role involves first-level support for users, troubleshooting system issues, and ensuring high service delivery standards. Candidates should be fluent in Norwegian and possess good communication skills. The position requires onsite work and offers mid or night shift schedules. This job provides a great opportunity for those looking to start or advance their career in technical support.

Qualifications

• Ability to speak, read, and write in Norwegian.
• Good communication and problem-solving skills.
• Basic knowledge of computer systems is advantageous.

Responsibilities

• Provide first-level technical support to users.
• Respond to and resolve IT-related incidents.
• Troubleshoot hardware and software issues.
• Document incidents in the ticketing system.
• Maintain communication with users regarding issues.

Skills

Fluent in Norwegian

Good communication skills

Problem-solving skills

Job description

Overview

We are looking for a Multilingual Service Desk Analyst (Norwegian) to provide technical support and customer assistance to users. This role is responsible for handling service requests, troubleshooting system issues, and ensuring a high level of service delivery to clients.

Job Responsibilities

• Provide first-level technical support to users via phone, email, or service desk tools.
• Respond to and resolve IT-related incidents and service requests in a timely manner.
• Troubleshoot hardware, software, and system-related issues.
• Document incidents, requests, and resolutions in the ticketing system.
• Escalate complex technical issues to the appropriate support teams when necessary.
• Ensure service level agreements (SLAs) and performance targets are met.
• Maintain clear communication with users regarding issue status and resolution.
• Follow company policies and service desk procedures when handling requests.

Qualifications

• Can speak, read, and write in Norwegian.
• With or without Service Desk or technical support experience.
• Good communication and problem-solving skills.
• Basic knowledge of computer systems and troubleshooting is an advantage.
• Willing to work onsite in Taguig.
• Willing to work mid or night shift schedules.

Job Details

Job ID: J0226-1896

Location: Taguig

Work Setup: Onsite

Shift: Mid Shift / Night Shift

Openings: 1

Working Location

Unit 201, FSS Building I, 20 Scout Tuazon Street Cor. Scout Castor, Laging Handa , 1103 Quezon City , Metro Manila, 16 Sct. Tuason St, Diliman, Quezon City, Metro Manila, Philippines

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