Multilingual Service Desk Analyst

Recruitify_HR; Taguig; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Recruitify_HR in the Philippines seeks a technical support specialist fluent in Polish to join our onsite team in Taguig or Ortigas. You will resolve issues with high-quality customer service, respond to inquiries via phone and email, and collaborate with management and colleagues to ensure customer satisfaction.

The role requires at least 2 years in technical support, a valid PRV/TRV or Filipino citizenship, and an immediate joiner. Relocation assistance is offered for suitable candidates.

Qualifications

• Minimum 2 years of experience in technical support.
• Polish language proficiency (spoken, written, and reading).
• Filipino citizens residing in the Philippines or native foreign nationals with valid PRV/TRV and current residence in the Philippines.
• Bachelor’s/College degree or higher in any field.
• C1 level proficiency or higher for non-natives.
• Open to relocating with relocation assistance/package.
• Onsite work in Taguig or Ortigas.
• Immediate joiner.

Responsibilities

• Resolve issues using strong customer service and problem-solving skills to ensure customer satisfaction.
• Receive and respond to user inquiries via phone, email, and ticketing system professionally and accurately.
• Collaborate with local management, colleagues and clients at all levels to resolve requests to the customer’s satisfaction.
• Produce quality work and results with fast and accurate turnaround.
• Escalate issues following agreed procedures and appropriate guidelines.
• Maintain mastery of all tools and stay updated on products, policies, and procedures.
• Attend planned meetings and report feedback and potential improvements to management.

Skills

Technical Support

Polish language

Education

Bachelor’s degree

Job description

Description

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
• Produce quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed upon procedures as well as proper escalation process.
• Develop a comprehensive understanding and mastery of all tools.
• Remain updated on products, policy, procedure and other important operational issues.
• To come in on time and on scheduled shift and adhere to breaks as assigned by staff manager.
• Follow rest day schedule as assigned.
• Advice staff manager of planned leaves as stated in the Handbook.
• Maintain quality standards in accordance with agreed metrics.
• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
• Ensure feedback is given to staff manager if potential issues are detected.
• Ensure feedback is given to staff manager if process improvement measures can be implemented.
• Ensure attendance at planned meetings.

Description

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
• Produce quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed upon procedures as well as proper escalation process.
• Develop a comprehensive understanding and mastery of all tools.
• Remain updated on products, policy, procedure and other important operational issues.
• To come in on time and on scheduled shift and adhere to breaks as assigned by staff manager.
• Follow rest day schedule as assigned.
• Advice staff manager of planned leaves as stated in the Handbook.
• Maintain quality standards in accordance with agreed metrics.
• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
• To submit necessary service delivery reports.
• Ensure feedback is given to staff manager if potential issues are detected.
• Ensure feedback is given to staff manager if process improvement measures can be implemented.
• Ensure attendance at planned meetings.

Requirements

• With or Without Service Desk Experience.
• At least 2 years of experience in Technical Support.
• Can speak, read, and write in the Polish Language.
• Candidates must be Filipino citizens permanently residing in the Philippines or Native foreign nationals with valid PRV/TRV and current residence in the Philippines.
• At least a Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor’s/College Degree in any field.
• Kindly endorse native speakers or non-native with C1 level proficiency.
• The process will be a language, technical and final interview.
• We are open to candidates from different countries who are willing to relocate. We offer relocation assistance/package.
• We are looking for candidates who will be open for the Taguig or Ortigas ONSITE location.
• Must be an immediate joiner.