Mandarin Bilingual CSR | Hybrid - Makati

Lewis Personnel Management; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

Lewis Personnel Management is seeking a Mandarin-speaking CSR to support a global supply chain and logistics account. You will work with China-based clients and U.S.-based operations teams to ensure smooth order fulfillment and service delivery.

The role requires fluent Mandarin and English, the ability to coordinate across time zones, and experience in customer service or operations. Proficiency in MS Office is expected, with logistics exposure considered a plus.

Qualifications

• Mandarin Chinese fluency, spoken and written.
• Strong English communication abilities.
• Experience in customer service or operations is preferred.
• Ability to manage multiple requests with attention to detail.

Responsibilities

• Handle client inquiries and operational concerns in Mandarin and English.
• Support concerns related to orders, shipments, inventory, and service delivery.
• Coordinate with internal teams to investigate and resolve customer issues.
• Follow up on pending requests and ensure timely resolution.
• Assist with escalations and communicate updates clearly to clients.
• Maintain accurate records, reports, and account documentation.
• Help identify process issues and support continuous improvements.

Skills

Mandarin proficiency

Strong English communication

Customer service

Problem-solving

Attention to detail

Time management

MS Office/Excel

Tools

Excel

Job description

About the role

We're looking for a Mandarin-speaking CSR to support a global supply chain and logistics account, working closely with China-based clients and U.S.-based operations teams.

Key responsibilities

• Handle client inquiries and operational concerns in Mandarin and English
• Support concerns related to orders, shipments, inventory, and service delivery
• Coordinate with internal teams to investigate and resolve customer issues
• Follow up on pending requests and ensure timely resolution
• Assist with escalations and communicate updates clearly to clients
• Maintain accurate records, reports, and account documentation
• Help identify process issues and support continuous improvements

About you

• Fluent Mandarin Chinese – spoken and written
• Strong English communication skills
• Customer service, client support, or operations experience
• Strong problem-solving and communication skills
• Detail-oriented and able to manage multiple requests
• Comfortable working with different teams and time zones
• Proficient in Microsoft Office/Excel
• Logistics / supply chain experience (nice to have)
• Experience with order management, inventory, warehouse, or fulfillment (nice to have)
• Experience supporting China-based or multinational clients (nice to have)