Multilingual Service Desk Agent

Recruitify_HR; Taguig; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Relocation assistance/package

Job summary

Recruitify_HR is looking for Technical Support personnel located in Taguig, Metro Manila. The ideal candidate should have at least 2 years of experience in Technical Support, proficiency in the Polish language, and the adaptability to work onsite. Responsibilities include resolving customer issues, responding to inquiries, and collaborating with management and clients. Native foreign nationals with valid permits in the Philippines are encouraged to apply and relocation assistance is offered.

Qualifications

• With or without Service Desk Experience.
• At least 2 years of experience in Technical Support.
• Can speak, read, and write in the Polish Language.
• Native foreign nationals with valid PRV/TRV and current residence in the Philippines.
• Must be an immediate joiner.

Responsibilities

• Resolve issues utilizing excellent customer service skills.
• Receive and respond to user inquiries via telephone, email, or case-tracking system.
• Work with management and clients to resolve requests satisfactorily.
• Produce quality work and ensure fast turnaround.
• Maintain quality standards in accordance with agreed metrics.

Skills

Service Desk Experience

Technical Support

Polish Language proficiency

Problem-solving skills

Customer service skills

Education

Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor's Degree

Job description

Qualifications

• With or without Service Desk Experience.


• At least 2 years of experience in Technical Support.


• Can speak, read, and write in the Polish Language.


• Native foreign nationals with valid PRV/TRV and current residence in the Philippines.


• At least a Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelors/College Degree in any field.


• Kindly endorse native speakers or non-native with C1 level proficiency.


• The process will be a language, technical, and final interview.


• We are open to candidates from different countries who are willing to relocate. We offer relocation assistance/package.


• We are looking for candidates who will be open for the Taguig or Ortigas ONSITE location.


• Must be an immediate joiner.

Responsibilities

• Resolve issues utilizing excellent customer service skills, problem‑solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.


• Receive and respond to user inquiries and requests via telephone, email, case‑tracking system professionally and with speed, accuracy and proficiency.


• Work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.


• Produce quality work and results.


• Ensure fast and accurate turnaround of work.


• Solve problems using agreed‑upon procedures as well as proper escalation process.


• Develop a comprehensive understanding and mastery of all tools.


• Remain updated on products, policy, procedure and other important operational issues.


• Come in on time and on scheduled shift and adhere to breaks as assigned by staff manager.


• Follow rest day schedule as assigned.


• Advise staff manager of planned leaves as stated in the Handbook.


• Maintain quality standards in accordance with agreed metrics.


• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.


• Submit necessary service delivery reports.


• Ensure feedback is given to staff manager if potential issues are detected.


• Ensure feedback is given to staff manager if process improvement measures can be implemented.


• Ensure attendance at planned meetings.

The above statements are intended to describe the general nature and level of work. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of a member as classified. All members may be required to perform duties outside of their normal responsibilities from time to time, as needed.