Multilingual Helpdesk Technician - French

Stefanini Philippines, Inc.; Philippines; Vor Ort; PHP 279.000 - 424.000; Vollzeit

Zusammenfassung

Stefanini Philippines, Inc. is seeking an IT Helpdesk Specialist to provide professional end-user support via phone, email, or web in English and French. You will perform restorative actions, resolve account-specific technical issues, and track incidents in the database with accuracy.

The role requires basic hardware/software knowledge, PC troubleshooting, and reliable communication skills. Shift flexibility and BPO-like experience are a plus. Based in the Philippines, on-site position.

Qualifikationen

• Provide end-user support in English and French via phone, email or web.
• Resolve end-user issues with standard restoration or maintenance actions.
• Address account-specific technical and customer problems.
• Follow standard procedures to respond to end-user problems.
• Accurately track incidents and calls in the database.

Aufgaben

• Troubleshoot PC hardware and software issues.
• Assist users with common software applications such as Outlook.
• Handle multiple calls per day and maintain professionalism.
• Document interactions and resolutions for future reference.

Kenntnisse

Hardware basics

Software basics

Networking basics

English

French

Ausbildung

Bachelor's degree in IT

Diploma/Certificate in IT

Two years college completed

Tools

Outlook

Jobbeschreibung

Job Description

Remaining Positions:

1

Details:

• Provide professional end-user support via telephone, email, or web in one or more foreign languages including but not limited to English and French.


• Provide restorative or maintenance actions to resolve end-user problems


• Able to resolve account specific technical, customer, end-user issues


• Responds to end-user problems based on standard procedures


• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately

Job Requirements

Details:

• Bachelor's degree or vocational in IT-related courses is a plus.


• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.

• Required skill(s):
  
  
  • Basic hardware knowledge
  
  
  • Basic software knowledge
  
  
  • Basic networking
  
  

• Average written and spoken communication skills in one or more languages including but not limited to English andFrench.


• Able and willing to take several calls a day when necessary.


• Familiarity andgood working knowledge in PC hardware andsoftware troubleshooting.


• Prior Software Application support (e.g. Outlook, etc.) experience is a plus.


• Prior BPO experience in Technical Support is a plus.


• Shift flexibility and schedule adherence are required for the position.

Pay Range:

Based on Experience