Helpdesk Technician

Stefanini Philippines, Inc.; Pasay; On-site; PHP 279,000 - 391,000; Full time

Job summary

Stefanini Philippines, Inc. is seeking an IT support specialist in the Metro Manila area to assist customers with software and hardware issues, primarily via phone and ticketing channels.

The role requires strong English communication, solid customer service, and the ability to handle multiple calls per day while maintaining high support standards. Training and growth opportunities are provided as part of a dynamic BPO environment.

Qualifications

• Bachelor's degree or IT-related vocational is a plus.
• Two years of college or a Diploma/Certificate program completed.
• Excellent oral and written English communication.
• Excellent customer service skills.
• Must meet or exceed performance criteria.
• Able and willing to take several calls daily.
• Familiar with PC hardware and software troubleshooting.
• Prior software application support (e.g., Outlook) is a plus.
• Prior BPO experience in technical support is a plus.
• Familiarity with ticketing systems is a strong advantage.
• Shift flexibility and schedule adherence required.

Skills

English communication

Customer service

Phone calls handling

PC hardware troubleshooting

Software troubleshooting

Ticketing system

Multitasking

Education

Bachelor's degree or IT-related vocational

Two years college or Diploma/Certificate

Tools

Outlook

Ticketing system

Job description

Details:

• Bachelor's degree or vocational in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take several calls a day when necessary.
• Familiarity andgood working knowledge in PC hardware andsoftware troubleshooting.
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
• Prior BPO experience in Technical Support is a plus.
• Familiarity with ticketing system, a strong advantage.
• Shift flexibility and schedule adherence are required for the position.