Bilingual Tech Support Specialist

Stefanini Philippines, Inc.; Philippines; On-site; PHP 279,000 - 424,000; Full time

Job summary

Stefanini Philippines, Inc. is seeking an IT Helpdesk Specialist to provide professional end-user support via phone, email, or web in English and French. You will perform restorative actions, resolve account-specific technical issues, and track incidents in the database with accuracy.

The role requires basic hardware/software knowledge, PC troubleshooting, and reliable communication skills. Shift flexibility and BPO-like experience are a plus. Based in the Philippines, on-site position.

Qualifications

• Provide end-user support in English and French via phone, email or web.
• Resolve end-user issues with standard restoration or maintenance actions.
• Address account-specific technical and customer problems.
• Follow standard procedures to respond to end-user problems.
• Accurately track incidents and calls in the database.

Responsibilities

• Troubleshoot PC hardware and software issues.
• Assist users with common software applications such as Outlook.
• Handle multiple calls per day and maintain professionalism.
• Document interactions and resolutions for future reference.

Skills

Hardware basics

Software basics

Networking basics

English

French

Education

Bachelor's degree in IT

Diploma/Certificate in IT

Two years college completed

Tools

Outlook

Job description

Stefanini Philippines, Inc. is seeking an IT Helpdesk Specialist to provide professional end-user support via phone, email, or web in English and French. You will perform restorative actions, resolve account-specific technical issues, and track incidents in the database with accuracy.

The role requires basic hardware/software knowledge, PC troubleshooting, and reliable communication skills. Shift flexibility and BPO-like experience are a plus. Based in the Philippines, on-site position.