Multifamily Property Collections Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 446,000 - 670,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Property Collections Specialist in the Philippines to manage recovery of balances for former residents across a multifamily portfolio. The role emphasizes persistent outreach via phone and email, establishing payment plans, and resolving disputes with professional, customer-focused service.

The ideal candidate will have strong communication skills, attention to detail, and the ability to follow up consistently while working with property management and accounting

Qualifications

• 2+ years of experience in collections or related fields.
• Experience with multifamily housing or property management is preferred.
• Strong verbal and written communication skills for difficult conversations.
• Comfortable with high-volume outbound calls and email follow-up.
• Strong negotiation, problem-solving, and conflict-resolution skills.
• Highly organized with meticulous documentation of activity and outcomes.

Responsibilities

• Conduct daily, high-volume outbound calls and emails to secure payment from former residents.
• Communicate professionally regarding unpaid balances, move-out charges, and final statements.
• Negotiate and establish payment arrangements per company policy.
• Document all collection activity promptly and accurately.
• Prepare and send demand letters, balance statements, and notices as needed.
• Review disputes related to move-out charges and deposits with internal teams.
• Coordinate with property management to verify charges and balances before pursuing collection.
• Monitor accounts and prioritize effort by age, balance, and likelihood of recovery.
• Ensure collections comply with policies and regulations.
• Track and report performance metrics: amounts recovered, contact rates, aging, etc.
• Identify recurring issues and communicate findings to leadership.
• Assist with other accounts receivable and property-management duties as needed.

Skills

Outreach excellence

Collections experience

Accounts receivable

Negotiation

Documentation

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Hammerjack Pty Ltd is seeking a Property Collections Specialist in the Philippines to manage recovery of balances for former residents across a multifamily portfolio. The role emphasizes persistent outreach via phone and email, establishing payment plans, and resolving disputes with professional, customer-focused service.

The ideal candidate will have strong communication skills, attention to detail, and the ability to follow up consistently while working with property management and accounting