Property Collections Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 446,000 - 670,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Property Collections Specialist in the Philippines to manage recovery of balances for former residents across a multifamily portfolio. The role emphasizes persistent outreach via phone and email, establishing payment plans, and resolving disputes with professional, customer-focused service.

The ideal candidate will have strong communication skills, attention to detail, and the ability to follow up consistently while working with property management and accounting

Qualifications

• 2+ years of experience in collections or related fields.
• Experience with multifamily housing or property management is preferred.
• Strong verbal and written communication skills for difficult conversations.
• Comfortable with high-volume outbound calls and email follow-up.
• Strong negotiation, problem-solving, and conflict-resolution skills.
• Highly organized with meticulous documentation of activity and outcomes.

Responsibilities

• Conduct daily, high-volume outbound calls and emails to secure payment from former residents.
• Communicate professionally regarding unpaid balances, move-out charges, and final statements.
• Negotiate and establish payment arrangements per company policy.
• Document all collection activity promptly and accurately.
• Prepare and send demand letters, balance statements, and notices as needed.
• Review disputes related to move-out charges and deposits with internal teams.
• Coordinate with property management to verify charges and balances before pursuing collection.
• Monitor accounts and prioritize effort by age, balance, and likelihood of recovery.
• Ensure collections comply with policies and regulations.
• Track and report performance metrics: amounts recovered, contact rates, aging, etc.
• Identify recurring issues and communicate findings to leadership.
• Assist with other accounts receivable and property-management duties as needed.

Skills

Outreach excellence

Collections experience

Accounts receivable

Negotiation

Documentation

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Job Type: Full-time

Shift: 10:00 AM – 6:30 PM EST

Job Overview:

We are seeking a Property Collections Specialist to manage the recovery of outstanding balances owed by former residents across a multifamily property portfolio. This role will focus heavily on proactive, high-volume outreach through phone and email to secure payments, establish payment arrangements, resolve account questions and disputes, and reduce aged receivables and bad debt.

The ideal candidate is persistent, organized, detail-oriented, and comfortable having frequent collection conversations. This position requires strong communication skills, sound judgment, accurate recordkeeping, and the ability to consistently follow up on outstanding accounts while maintaining a professional and customer-focused approach. The Property Collections Specialist will report to the Collections Manager and work closely with property management and accounting teams.

Key Responsibilities:

• Conduct daily, high-volume outbound calls and email outreach to former residents with outstanding balances to secure payment and maximize recovery rates.
• Communicate professionally with former residents regarding unpaid balances, move-out charges, final account statements, and payment expectations.
• Negotiate and establish appropriate payment arrangements in accordance with company policies and collection procedures.
• Accurately and promptly document all collection activity, including contact attempts, conversations, disputes, promises to pay, payment arrangements, and payment outcomes.
• Prepare and send demand letters, balance statements, collection notices, and other account-related correspondence as needed.
• Review and resolve questions or disputes related to move-out charges, security deposit dispositions, final account balances, and supporting documentation.
• Coordinate with property management teams to verify resident charges, move-out documentation, deposit dispositions, and account balances before pursuing collection.
• Monitor assigned accounts and prioritize collection efforts based on account age, balance, contact history, and likelihood of recovery.
• Ensure collection activities are handled consistently and in accordance with applicable company policies, procedures, and regulations.
• Track and report collection performance, including amounts recovered, contact rates, payment arrangements, outstanding balances, and aging of receivables.
• Identify recurring issues or discrepancies affecting collections and communicate findings to property management or collections leadership.
• Perform additional accounts receivable and property-management-related duties as needed.

Required Skills & Qualifications:

• 2+ years of experience in collections, accounts receivable, property management, leasing, resident services, or a related field required.
• Experience working with multifamily housing or property management is strongly preferred.
• Strong verbal and written communication skills, with the ability to handle difficult or sensitive conversations professionally.
• Comfortable conducting high-volume outbound calls and email follow-up with a persistent, professional, and results-oriented approach.
• Strong negotiation, problem-solving, and conflict-resolution skills.
• Highly organized and detail-oriented, with the ability to manage a large volume of accounts and maintain accurate, timely documentation.
• Proficiency with property management systems, CRM platforms, Microsoft Office, Google Workspace, or similar software.
• Ability to review account records, identify discrepancies, and work with internal teams to resolve billing and move-out issues.
• Strong sense of urgency with the ability to prioritize accounts based on collection needs, account status, and business impact.
• Self-motivated and able to work independently while collaborating effectively with property management and accounting teams.
• Ability to maintain confidentiality when handling resident and financial information.
• Knowledge of applicable debt collection, consumer protection, and fair housing requirements is a plus.

Note: An NBI or police clearance will be required upon acceptance of the job offer.