Field Collections Specialist — Loans & NPLs

Hammerjack Pty Ltd

Philippines

On-site

PHP 180,000 - 280,000

Full time

4 days ago

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Job summary

Hammerjack Pty Ltd is seeking a Branch Collection Associate in the Philippines. The role focuses on monitoring on-time billing and collections for the branch loans portfolio and reducing non-performing loans.

You will perform activities such as redemption, posting payments, restructuring, and sending collection letters, while maintaining high customer service standards. Qualifications include a Bachelor's degree, driving skills (motorcycle) with a valid license, and willingness to travel

Qualifications

Bachelor's degree graduate.
Experience in loans and collection is an advantage.
Driving skills is a must (motorcycle), with driver's license.
Good oral and written communication skills with proficiency in the local dialect.
Willing to travel extensively and highly familiar with the area of operations.
Fresh graduates are welcome to apply.

Responsibilities

Achievement of the collection targets as well as operational targets and KPIs of the NPL portfolio assigned.
Perform collections activities such as redemption, posting of payments, restructuring, billings, condonation, field visits, collection letters and SMS sends.
Performs account analysis and evaluates client's capability to pay.
Computes for the possible restructuring of loans.
Completes all necessary reports and submits them timely.
Checks documents to ensure completeness, timeliness and accuracy.
Provide excellent customer service to all clients per established standards.