Collections Training & Quality Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks a Collections Trainer/Quality Specialist to uphold high standards in debt collection through QA and training. This dual role evaluates collection activities and designs training programs to ensure compliance, efficiency, and customer satisfaction while guiding agents through onboarding, nesting, and adaptation periods.

You will supervise trainees, develop training calendars, and collaborate with legal, compliance, finance, and customer service to

Qualifications

• Has experience in collections, quality assurance, or training (experience in both is a plus).
• Strong understanding of compliance standards, incl. debt collection regulations.
• Strong analytical and organizational skills with ability to manage multiple tasks.
• Good communication skills in English, both written and verbal.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Flexible availability, including holidays or urgent office tasks.
• Experience facilitating training and conducting quality reviews is preferred but not strictly required.
• Ability to work independently with minimal supervision.

Responsibilities

• Quality Assurance & Compliance: Review collection calls, documentation, and activities for policy and regulatory adherence.
• Training & Development: Design, develop, and update training materials; conduct onboarding and ongoing training.

Skills

Analytical thinking

Organizational skills

Strong communication

Tools

MS Office

Job description

Hammerjack Pty Ltd in the Philippines seeks a Collections Trainer/Quality Specialist to uphold high standards in debt collection through QA and training. This dual role evaluates collection activities and designs training programs to ensure compliance, efficiency, and customer satisfaction while guiding agents through onboarding, nesting, and adaptation periods.

You will supervise trainees, develop training calendars, and collaborate with legal, compliance, finance, and customer service to