Multichannel Sales Pro - Drive Growth & Delight

VXI Global Solutions; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

VXI Global Solutions in Manila is seeking a Sales Associate to engage customers across phone, email, chat, and social channels, driving sales opportunities while delivering excellent service.

You will document all interactions, adhere to sales guidelines, and maintain punctual attendance to help meet targets. The role emphasizes product knowledge and professional conduct in every customer engagement.

Qualifications

• Respond to customer inquiries across various channels (phone, email, chat, social, etc.) with a focus on driving sales opportunities
• Deliver exceptional customer service while identifying and maximizing sales potential during each interaction
• Address customer needs and provide tailored product/service recommendations to convert inquiries into sales
• Adhere to company sales guidelines and customer engagement standards
• Escalate complex or high-impact sales opportunities to management
• Accurately document all customer and sales interactions in accordance with company protocols
• Maintain consistent schedule adherence and excellent on-time attendance to ensure sales targets are met
• Follow company quality assurance standards and procedures related to sales interactions
• Demonstrate integrity, professionalism, and product knowledge in every customer engagement

Responsibilities

• Respond to customer inquiries across channels with a focus on driving sales opportunities
• Deliver exceptional customer service while identifying and maximizing sales potential
• Address customer needs and provide tailored recommendations to convert inquiries into sales
• Escalate complex opportunities to management as needed
• Document all customer and sales interactions per company protocols
• Maintain schedule adherence and on-time attendance to meet sales targets
• Adhere to quality assurance standards for sales interactions
• Demonstrate integrity and product knowledge in every engagement

Skills

Sales

Customer service

Communication

Multichannel support

Job description

VXI Global Solutions in Manila is seeking a Sales Associate to engage customers across phone, email, chat, and social channels, driving sales opportunities while delivering excellent service.

You will document all interactions, adhere to sales guidelines, and maintain punctual attendance to help meet targets. The role emphasizes product knowledge and professional conduct in every customer engagement.