Multichannel Customer Support Specialist

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading recruitment outsourcing firm in Metro Manila is seeking a Customer Service Representative to respond to inquiries and resolve complaints through various channels. The ideal candidate should have a High School diploma and at least 6 months of BPO experience. Strong English skills and a positive attitude are essential. This role offers a dynamic work environment and opportunities for customer interaction.

Qualifications

• Minimum 6 months BPO experience in any international voice account.
• Ability to work in a fast-paced call center environment.
• Strong interpersonal skills and a positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints by identifying issues and providing solutions.
• Educate customers about product features, services, and promotions.
• Document customer interactions and maintain accurate records.
• Collaborate with other departments for seamless customer experiences.

Skills

Strong English language skills

Excellent customer service

Interpersonal skills

Technical proficiency

Education

High/Senior High School diploma

Job description

A leading recruitment outsourcing firm in Metro Manila is seeking a Customer Service Representative to respond to inquiries and resolve complaints through various channels. The ideal candidate should have a High School diploma and at least 6 months of BPO experience. Strong English skills and a positive attitude are essential. This role offers a dynamic work environment and opportunities for customer interaction.