Multichannel Customer Support Specialist

Recruitify_HR; Muntinlupa; On-site; PHP 201,000 - 268,000; Full time

Job summary

Recruitify_HR is looking for a focused Customer Service Representative in Metro Manila. You will respond to inquiries via phone, email, and chat, resolve issues, and provide product information in a professional manner.

Join a fast-paced office environment with potential shift work. The ideal candidate has a high school diploma, 1–3 years in customer service, and strong written and verbal communication skills to maintain accurate records and deliver excellent service.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1-3 years in a customer service or call center environment
• Skills and Competencies: Excellent communication skills, both verbal and written
• Qualities and Traits: Strong problem-solving abilities and a positive attitude
• Responsibilities and Duties: Ability to handle difficult customer interactions and remain calm under pressure
• Working Conditions: Fast-paced office environment with potential shift work

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer issues and provide appropriate solutions in a timely fashion.
• Document all interactions and maintain accurate customer records.
• Provide product and service information to customers effectively.
• Work collaboratively with team members to improve service delivery and customer satisfaction.

Skills

Customer service

Communication skills

Problem solving

Written communication

Education

High School Diploma or equivalent

Job description

Recruitify_HR is looking for a focused Customer Service Representative in Metro Manila. You will respond to inquiries via phone, email, and chat, resolve issues, and provide product information in a professional manner.

Join a fast-paced office environment with potential shift work. The ideal candidate has a high school diploma, 1–3 years in customer service, and strong written and verbal communication skills to maintain accurate records and deliver excellent service.