Multichannel Customer Support Specialist

Notre Dame

Mandaluyong

On-site

PHP 201,000 - 312,000

Full time

7 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Notre Dame in the Philippines is seeking a capable Customer Support Representative to handle high-volume calls and provide multi-channel support. You will document interactions in the CRM, update case information, and follow established workflows and quality standards to ensure a consistent customer experience.

The role requires accurate data entry, adherence to escalation processes, and timely generation of operational reports.

Qualifications

High volume inbound/outbound calls with service level adherence.
Experience across phone, email, chat and ticketing channels.
Accurate documentation of interactions in CRM.
Prompt data updates based on verified info.
Execute admin tasks per workflows and quality standards.
Follow escalation protocols and professional communication.
Prepare regular operational reports with KPIs.

Responsibilities

Handle high volume inbound and outbound calls with professional inquiries.
Provide multi-channel support (phone, email, chat, ticketing) with accurate responses.
Document all call interactions and outcomes in CRM.
Update case information based on verified details.
Perform administrative tasks and process-driven activities per workflows.
Follow call handling guidelines and escalation protocols.
Submit regular operational reports on call volumes, status, and KPIs.