Multi-Channel Customer Support Specialist

University of St. La Salle; Mandaluyong; On-site; PHP 240,000 - 420,000; Full time

Job summary

University of St. La Salle is seeking a responsive customer support agent in Mandaluyong to handle high volumes of inquiries via phone, email, chat, and tickets. You will document interactions in the CRM, update case details, and escalate complex issues per guidelines.

The role emphasizes accurate data entry, adherence to quality standards, and timely reporting of call volumes and KPIs to support operational efficiency.

Qualifications

• Handle a high volume of inbound and outbound calls with professionalism.

Responsibilities

• Provide customer support across multiple channels (phone, email, chat, ticketing).
• Accurately document all call interactions in CRM and support systems.
• Update customer and case information based on verified details.
• Execute administrative tasks and data validation as required.
• Adhere to call handling guidelines and escalation protocols.
• Prepare and submit regular operational reports on metrics.

Skills

Customer support

Phone support

CRM documentation

Multichannel support

Data entry

Tools

CRM software

Ticketing system

Job description

University of St. La Salle is seeking a responsive customer support agent in Mandaluyong to handle high volumes of inquiries via phone, email, chat, and tickets. You will document interactions in the CRM, update case details, and escalate complex issues per guidelines.

The role emphasizes accurate data entry, adherence to quality standards, and timely reporting of call volumes and KPIs to support operational efficiency.