Multichannel Customer Support Specialist

Uc Bcf; Mandaluyong; On-site; PHP 167,000 - 246,000; Full time

Job summary

Uc Bcf in Mandaluyong, Philippines seeks a customer support associate to manage high-volume calls and multi-channel inquiries, ensuring timely responses and professional service. You will document interactions in the CRM, follow escalation protocols, and maintain accurate records for ongoing cases.

The role emphasizes adherence to call handling guidelines and quality standards, with regular reporting on volumes, statuses, and KPIs to support operational excellence.

Responsibilities

• Handle a high volume of inbound and outbound calls, managing inquiries and issue resolution in line with service levels.

Job description

Uc Bcf in Mandaluyong, Philippines seeks a customer support associate to manage high-volume calls and multi-channel inquiries, ensuring timely responses and professional service. You will document interactions in the CRM, follow escalation protocols, and maintain accurate records for ongoing cases.

The role emphasizes adherence to call handling guidelines and quality standards, with regular reporting on volumes, statuses, and KPIs to support operational excellence.