Tech-Savvy Customer Support Specialist

Percepta; Taytay; On-site; PHP 201,000 - 324,000; Full time

Job summary

Percepta is seeking a Customer Support Representative to provide timely and professional service to US retail customers and dealers. The role emphasizes call handling, accurate logging in FMC360, and escalation management to ensure high customer satisfaction.

Ideal candidates have at least 6 months of customer service experience, strong communication skills, and a willingness to learn product knowledge and CRM systems. High school diploma required; prior tech familiarity is a plus.

Qualifications

• High school diploma required.
• 6 months customer service experience required.
• Experience supporting customers via phone and chat preferred.
• Experience with customer contact systems preferred.

Responsibilities

• Respond to inquiries and concerns with timely, professional service.
• Educate customers on client products and services.
• Log customer contacts accurately in the CRM system.
• Troubleshoot basic to intermediate issues using available resources.

Skills

Adaptability

Multi‑channel support

CRM software

Typing

Problem solving

Verbal and written communication

Customer service experience

Automotive or wireless tech knowledge

Education

High school diploma

Tools

FMC360

EyeQ

Intranet

CRM software

Search engine

Job description

Percepta is seeking a Customer Support Representative to provide timely and professional service to US retail customers and dealers. The role emphasizes call handling, accurate logging in FMC360, and escalation management to ensure high customer satisfaction.

Ideal candidates have at least 6 months of customer service experience, strong communication skills, and a willingness to learn product knowledge and CRM systems. High school diploma required; prior tech familiarity is a plus.