Multichannel Customer Experience Agent

Recruitify_HR; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading recruitment firm in Metro Manila is seeking individuals for customer service roles. Responsibilities include providing exceptional customer service through phone, email, and chat, while maintaining detailed records. The ideal candidate has 3-5 years of experience in a call center environment, strong communication skills, and a customer-focused attitude. Join a fast-paced team dedicated to improving service efficiency and customer satisfaction.

Qualifications

• Minimum 3-5 years of experience in a call center environment.
• Ability to multitask and manage multiple inquiries simultaneously.
• Detail-oriented and customer-focused personality.

Responsibilities

• Provide exceptional customer service to callers by addressing inquiries.
• Respond to customer inquiries via phone, email, and chat.
• Document customer interactions to ensure support continuity.

Skills

Strong communication skills

Problem-solving abilities

Patience

Education

Bachelor's degree in a relevant field

Job description

A leading recruitment firm in Metro Manila is seeking individuals for customer service roles. Responsibilities include providing exceptional customer service through phone, email, and chat, while maintaining detailed records. The ideal candidate has 3-5 years of experience in a call center environment, strong communication skills, and a customer-focused attitude. Join a fast-paced team dedicated to improving service efficiency and customer satisfaction.