Customer Service Representative

Home Credit Philippines; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Home Credit Philippines is looking for Customer Service Representatives who excel at managing multichannel processes, including calls, emails, and social media interactions. The role emphasizes professionalism and the ability to provide effective resolutions to customer issues.

Successful candidates will have strong communication skills and be responsible for meeting sales goals related to HC products. We offer a diverse and inclusive work environment where everyone has the opportunity to succeed.

Qualifications

• Experience in managing multichannel processes including calls, emails, and live chats.
• Ability to resolve customer concerns effectively and professionally.
• Knowledge of HC products for sales and customer resolution.

Responsibilities

• Manage customer interactions through various channels.
• Resolve customer concerns to prevent complaints.
• Meet sales goals for HC products.

Skills

Good communication skills

Customer service

Sales skills

Job description

Responsibilities

• Responsible in managing Multichannel process wherein you will be able to perform calls and emails, live chats, and social media comments relatively/simultaneously per interval and still deliver great customer experience.
• Responsible for handling an array of front-facing duties. Some of these tasks include interacting with customers over the phone, in person, and/or via email and social media. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible.
• Fully resolve customer’s concerns/issues thus preventing customers from filing a complaint or making a complaint.
• Put a smile in customer’s faces by providing the best fit resolution to their concerns/problems.
• Good communication skills. You will operate in many different roles throughout the day so solid communication skills are required. During a typical day of work, you may handle walk-in clients/customers and resolve their concerns holistically. It can be credit card, cash loan, insurance, etc.
• You will need to sell HC products and meet the required sales goals such as conversion rates and sales volume (amount).
• Utilize various internal and HC based tool and applications for customer management and servicing.
• Answers customer interactions appropriately/professionally using right words/terminologies/tone that can easily be understood by customers.
• Provides first contact resolution to all customer interactions with a mindset of thinking future and thinking outside the box.
• Make customers happy by delivering friendly tone and words, accommodating, and providing right fit resolutions.
• Maximize all tools needed to help customers.
• Expected to raise concerns and issues to Supervisors/Managers/Leaders as needed to resolve customer concerns.
• Report any issues/problems encountered that are not usual to direct Supervisors or Managers or Lead.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success. We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.