Taguig Customer Experience Advisor

Convergys; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

Convergys is seeking a Customer Service Advisor in Taguig to deliver exceptional customer service support. You'll handle inbound and outbound calls, addressing customer needs and providing resolutions while meeting key performance indicators. Strong communication skills and a customer service orientation are essential.

An ideal candidate has a high school diploma and relevant experience is preferred. This full-time role offers opportunities for growth in a dynamic environment.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong customer service orientation and ability to effectively communicate.
• Dependable with strong attention to detail.

Responsibilities

• Provide customer service support and resolution of routine problems.
• Ensure service delivered meets contractual Key Performance Indicator (‘KPIs’).
• Create rapport with customers and address their concerns.

Skills

Customer service orientation

Strong communication skills

Computer navigation skills

Multi-tasking ability

Education

High school diploma

Job description

Convergys is seeking a Customer Service Advisor in Taguig to deliver exceptional customer service support. You'll handle inbound and outbound calls, addressing customer needs and providing resolutions while meeting key performance indicators. Strong communication skills and a customer service orientation are essential.

An ideal candidate has a high school diploma and relevant experience is preferred. This full-time role offers opportunities for growth in a dynamic environment.