Onsite CSR Agent - Non-Voice Roles, Growth & Bonus

Sapient Global Services; Pasig; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Monthly commissions

Signing bonus

Incentives

Premium perks

Shifting schedules

Free coffee & biscuits

Job summary

Sapient Global Services is hiring a Customer Service Representative to be based on-site in Metro Manila. You’ll handle customer concerns via voice and non-voice channels, with focus on empathy and efficiency.

The role offers a salary of up to ₱25,000 per month plus commissions, incentives, and signing bonuses. Shifting schedules and growth opportunities are available in a supportive team environment.

Qualifications

• High school graduates (old curriculum) or ALS passers.
• Good communication and problem-solving skills.
• Willing to work onsite in Metro Manila.

Responsibilities

• Handle customer concerns through voice and/or non-voice channels.
• Resolve concerns with empathy and efficiency.
• Process orders, returns, and account updates with accuracy.
• Hit key performance targets in customer satisfaction and efficiency.

Skills

Communication skills

Problem-solving

Education

High school diploma or equivalent

Job description

Sapient Global Services is hiring a Customer Service Representative to be based on-site in Metro Manila. You’ll handle customer concerns via voice and non-voice channels, with focus on empathy and efficiency.

The role offers a salary of up to ₱25,000 per month plus commissions, incentives, and signing bonuses. Shifting schedules and growth opportunities are available in a supportive team environment.