Store Supervisor

Accel4u Business Solutions Inc.; Cebu City; On-site; PHP 540,000 - 780,000; Full time

Job summary

La Panetteria Di Luigi seeks a Store Operations & Standards leader to oversee multiple branches, ensuring quality, safety, and profitability with strict adherence to SOPs and regulatory standards. You will supervise daily opening and closing, manage inventories and costs, lead hiring and training, and drive promotions and customer service excellence across all sites.

This role requires a Bachelor’s in a relevant field and proven experience in multi-unit store operations, with strong English and

Qualifications

• Bachelor's degree in Business Administration, Hotel & Restaurant Management, Food Technology, Marketing, or related field.
• 3–5 years of progressive supervisory or managerial experience in a bakeshop, cafe, QSR, casual dining, or retail food & beverage environment.
• Proven experience handling multiple branches or multi-unit operations is strongly preferred.
• Excellent communication and coaching skills — in English and Filipino.

Responsibilities

• Lead manpower planning, hiring, onboarding, and deployment of store personnel across all branches in coordination with HR.
• Prepare staff schedules; ensure proper manning during peak hours, holidays, and promotional periods.
• Conduct daily pre-shift briefings focused on targets, promos, product knowledge, and service expectations.
• Design and deliver training programs on product knowledge, customer service, cashiering, food safety, barista and baking standards, grooming, and brand values.
• Coach, mentor, and develop Store Leads and high‑potential crew members to take on larger responsibilities as new branches open.
• Set performance expectations, conduct regular evaluations, give constructive feedback, and recognize top performers.
• Enforce company policies, the Code of Conduct, grooming standards, and house rules fairly and consistently.
• Handle employee concerns, disciplinary issues, and due process in coordination with HR and the Owner / President.
• Promote a culture of teamwork, accountability, hospitality, and continuous improvement across every branch.

Skills

People leadership

Staff training

Customer service

Food safety

Cost control

Cash handling

Inventory management

Communication

English & Filipino

Education

Bachelor's degree in Business Administration, Hotel & Restaurant Management, Food Technology, Marketing, or related field

Tools

POS systems

Inventory tools

MS Office / Google Workspace

Basic reporting

Job description

A. Store Operations & Standards

Owns the quality, cleanliness, safety, and profitability of every branch. Ensures all stores run smoothly, consistently, and in full compliance with company and regulatory standards.

• Supervise daily opening, mid-day, and closing operations across all branches and ensure each store is fully prepared for service.
• Enforce product quality standards for all bakery, pastry, and cafe items; conduct regular taste, presentation, and portion checks.
• Implement and audit Standard Operating Procedures (SOPs) for food preparation, display, service, cashiering, and cleanliness.
• Uphold strict food safety, sanitation, and hygiene standards in line with FDA / LGU / DOH requirements; maintain valid permits and health cards of staff.
• Monitor inventory levels of ingredients, packaging, and supplies; oversee requisitions, transfers, and proper FIFO stock rotation across branches.
• Control food cost, beverage cost, wastage, and spoilage; investigate variances and implement corrective action.
• Oversee daily cash handling, POS transactions, sales reconciliation, bank deposits, and safeguarding of store funds.
• Ensure equipment (ovens, mixers, espresso machines, refrigeration, POS) is operational, properly maintained, and serviced on schedule.
• Handle customer concerns, complaints, and escalations promptly, professionally, and with a service-recovery mindset.
• Prepare and submit daily, weekly, and monthly operations reports — sales, inventory, labor, incidents, and action plans — to the Owner / President.

B. Store Development & Expansion

Partners with the Owner / President on opening new branches, improving existing stores, and scaling the brand without losing its identity.

• Support site evaluation and branch feasibility — foot traffic, demographics, visibility, lease terms, and operational viability.
• Coordinate with contractors, designers, and suppliers on store build-out, layout, equipment installation, and branding elements.
• Develop and maintain the new-store opening (NSO) checklist and timeline — permits, utilities, licenses, equipment, manpower, and soft-launch plans.
• Lead pre-opening hiring, orientation, training, and dry runs to ensure a smooth branch launch.
• Build and refine operational playbooks, store manuals, and SOPs so every new branch can be opened using a repeatable, documented system.
• Roll out operational improvements, new menu items, pricing updates, and brand standards uniformly across all branches.
• Evaluate underperforming branches and recommend action plans — layout adjustments, menu tweaks, staffing, or marketing interventions.
• Scout and recommend new revenue channels — catering, corporate accounts, bulk orders, kiosks, delivery platforms, and concessions.

C. Sales, Marketing & Promotions

Acts as the brand's on-the-ground marketer — driving top-line sales, growing customer loyalty, and keeping La Panetteria Di Luigi visible and loved in every community it serves.

• Set and monitor sales targets per branch — daily, weekly, monthly, and seasonal — and drive the team to hit them.
• Plan and execute promotions, product bundles, seasonal campaigns, and holiday offers (Christmas, Valentine's, Mother's/Father's Day, anniversaries, etc.).
• Manage and grow the brand's social media presence (Facebook, Instagram, TikTok) — content calendar, product photos, promo posts, and customer engagement.
• Partner with local schools, offices, churches, and community groups for tie-ups, sampling activities, and corporate orders.
• Oversee loyalty programs, gift certificates, membership cards, and repeat-customer initiatives.
• Coordinate with delivery platforms (GrabFood, Foodpanda, etc.) — menu accuracy, pricing, promo uploads, store ratings, and response times.
• Monitor competitor activity, local pricing, and customer feedback; recommend adjustments to menu, pricing, and promos.
• Ensure all in-store merchandising — menu boards, display cases, posters, signages, uniforms — reflect current campaigns and brand standards.
• Analyze sales mix and top/bottom-moving items; recommend product rationalization and upselling tactics for the team.

D. People Leadership & Training

Builds a capable, disciplined, and engaged team that embodies the warmth and craftsmanship of La Panetteria Di Luigi.

• Lead manpower planning, hiring, onboarding, and deployment of store personnel across all branches in coordination with HR.
• Prepare, approve, and post staff schedules; ensure proper manning during peak hours, holidays, and promotional periods.
• Conduct daily pre-shift briefings focused on targets, promos, product knowledge, and service expectations.
• Design and deliver training programs on product knowledge, customer service, cashiering, food safety, barista and baking standards, grooming, and brand values.
• Coach, mentor, and develop Store Leads and high‑potential crew members to take on larger responsibilities as new branches open.
• Set performance expectations, conduct regular evaluations, give constructive feedback, and recognize top performers.
• Enforce company policies, the Code of Conduct, grooming standards, and house rules fairly and consistently.
• Handle employee concerns, disciplinary issues, and due process in coordination with HR and the Owner / President.
• Promote a culture of teamwork, accountability, hospitality, and continuous improvement across every branch.

Qualifications:

• Bachelor's degree in Business Administration, Hotel & Restaurant Management, Food Technology, Marketing, or related field (preferred).
• Food safety, sanitation, and basic occupational safety & health training — a strong plus.
• At least 3–5 years of progressive supervisory or managerial experience in a bakeshop, cafe, QSR, casual dining, or retail food & beverage environment.
• Proven experience handling multiple branches or multi-unit operations is strongly preferred.
• Direct experience in new store opening (NSO), store development, or branch expansion is a strong advantage.
• Hands‑on background in cashiering, inventory, and basic P&L management.
• Strong leadership and people management skills with the ability to lead multi‑site teams.
• Solid grasp of store operations, food safety, cost control, and customer service standards.
• Sales‑driven and marketing‑savvy — comfortable planning promos and leveraging social media.
• Organized, systems‑oriented, and able to build repeatable SOPs and checklists.
• Excellent communication and coaching skills — in English and Filipino.
• Proficient with POS systems, inventory tools, MS Office / Google Workspace, and basic reporting.
• Analytical — can read sales, inventory, and labor reports and turn them into action.
• High integrity, hands‑on, and willing to work on the floor alongside the crew when needed.