Multi-Channel Support Specialist

HTU; Mandaluyong; On-site; PHP 391,000 - 558,000; Full time

Job summary

HTU is seeking a customer support specialist in Metro Manila to manage a high volume of inbound and outbound calls, provide multi-channel customer support, and ensure accurate documentation and timely escalation of complex cases. The role emphasizes adherence to call handling guidelines and quality standards, with regular reporting on call volumes and KPIs.

The position involves documenting interactions, updating records, and performing administrative tasks per workflows.

Responsibilities

• Handle a high volume of inbound and outbound calls, professionally addressing customer inquiries, requests, follow-ups, and issue resolution in line with defined service levels.

Job description

HTU is seeking a customer support specialist in Metro Manila to manage a high volume of inbound and outbound calls, provide multi-channel customer support, and ensure accurate documentation and timely escalation of complex cases. The role emphasizes adherence to call handling guidelines and quality standards, with regular reporting on call volumes and KPIs.

The position involves documenting interactions, updating records, and performing administrative tasks per workflows.