Multi-Channel Customer Support Specialist

Unitec; Mandaluyong; Presencial; PHP 300.000 - 420.000; Jornada completa

Descripción de la vacante

Unitec in Mandaluyong, Metro Manila, is seeking a customer support professional to manage a high volume of inbound and outbound calls and provide service across phone, email, chat, and ticketing platforms. The role emphasizes accurate documentation, timely escalation of complex cases, and meticulous data updates in the CRM.

You will contribute to consistent, high-quality customer experiences and operational efficiency.

Responsabilidades

• Handle a high volume of inbound and outbound calls professionally.
• Provide customer support across multiple channels (phone, email, chat, ticketing) and ensure accurate responses and timely escalation of complex cases.
• Accurately document all interactions in CRM and support systems, maintaining complete records.
• Update customer and case information promptly based on verified details.

Descripción del empleo

Unitec in Mandaluyong, Metro Manila, is seeking a customer support professional to manage a high volume of inbound and outbound calls and provide service across phone, email, chat, and ticketing platforms. The role emphasizes accurate documentation, timely escalation of complex cases, and meticulous data updates in the CRM.

You will contribute to consistent, high-quality customer experiences and operational efficiency.