MSP Senior Systems Administrator (Hybrid, Morning Shift)

Technology Elite, Inc.; Mabalacat; Hybrid; PHP 450,000 - 750,000; Full time

Benefits offered by this job

Free relocation accommodation

21 Days PTO + yearly increase

HMO coverage for employee +1 dependent

Job summary

Technology Elite, Inc. is seeking a Network/Systems Administrator to maintain customer IT infrastructure. This role covers on-premises and cloud services, including servers, networks, and devices, with hybrid work arrangements in Pampanga.

The candidate will handle reactive and proactive IT maintenance, knowledgebase updates, and collaboration with the Customer Success Team. 5+ years in IT and Microsoft certifications are preferred.

Qualifications

• Extensive experience in Windows Server 2016+ administration.
• Experience with Exchange/Office 365, Active Directory, and SQL Server.
• Experience with server virtualization (VMware/ Azure VM) and backup/DR solutions.
• Familiarity with Citrix and Remote Desktop Services or AVD.

Responsibilities

• Provide second and third level IT support for incidents.
• Maintain on-premises and cloud infrastructure (servers, networks, storage).
• Manage monitoring, automation and knowledgebase documentation.
• Collaborate with customer success and account teams on remediation.

Skills

Windows Server administration

Active Directory

Microsoft 365 / Exchange

Remote/Desktop Services

IT Support (2nd/3rd level)

Customer communication

Tools

VMware vSphere/ESXi

Azure VM

Office 365

Intune

Datto backup

N-Central

Kaseya

Citrix XenApp / RD Services

Job description

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Shift Time: 06:00 to 15:00 AEST (4:00 AM - 1:00 PM), Monday to Friday

Work Arrangement: Hybrid: Wednesday Thursday – Onsite, Monday, Tuesday, Friday - WFH

As a Network/Systems Administrator, you are responsible for maintaining the integrity of our customers’ IT infrastructure, as well as handling second and third-level support of servicerequests. This relates to all technology, both on-premises and cloud, including workstations, servers, printers, networks, and vendor-specific hardware and software.

You have the following key areas of responsibility:

• Reactive IT Support
• Proactive IT Management
• IT Knowledgebase/Documentation
• Projects and Scope of Works

Tasks & Responsibilities:

Reactive IT Support

• Second and third-level IT Support relating to systems and network infrastructure issues.
• Support services for Microsoft technologies: Windows Server, Exchange, SQL, SharePoint, Cloud services, O365, Intune, Azure Infrastructure.
• Support services for Microsoft Cloud services such as Office 365, Intune and Azure infrastructure services.
• Support services for virtualisation technologies: VMware and Microsoft.
• Remote access solution support: VPN, Terminal Services, and Citrix XenApp.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Responding to security alerts and remediating security-related incidents and issues.
• Working with telecommunications carriers to troubleshoot voice and data circuits.
• Communicating with stakeholders as required, including keeping customers informed of incident progress and notifying them of impending changes or agreed outages.

Proactive IT Maintenance & Optimisation

• Optimisation and management of the client’s monitoring system, N-Central.
• Perform proactive maintenance for agreement customers to maintain servers and systems, including OS and firmware updates.
• Streamline processes leveraging automation.

IT Knowledgebase

• Update the client’s IT Knowledgebase as new information is determined as part of a service ticket.
• Update client pages in the KB as changes are made.
• Develop and deliver training documentation for staff covering software and systems.
• Document guidelines and proactive best practices – client’s standards.

Customer Success Team Collaboration

• Collaborate with customer account managers, report on issues identified and participate in technical remediation discussions.
• Communicate effectively to non-technical audiences.

Skills & Qualifications:

• Extensive experience in Windows Server 2016 and later systems administration
• Extensive experience in the support of Microsoft core services, including Exchange, Office 365, Active Directory and SQL Server
• Knowledge and experience across server virtualisation technologies, with VMware vSphere/ESXi and Azure VM preferred.
• Extensive experience implementing and supporting backup and DR solutions, including Azure backup and Datto products.
• Some knowledge and experience with Citrix, Microsoft Remote Desktop Servicesand AVD.
• 5+ years’ experience in IT.
• Experience with RMM systems e.g. N-Central, Kaseya etc.
• Knowledge and experience across storage solutions and storage area networks.
• Microsoft certifications preferred:
  • MS-102: Microsoft 365 Administrator,
  • AZ-104: Azure Administrator Associate,
  • MS-102: M365 Administrator Expert

Nice-to-have Experiences or Skills:

• Clear, concise and customer-centric written and verbal communication
• Technical written and verbal communication
• Proven deployment of systems and infrastructure

Benefits:

• Free relocation accommodation of up to 4 weeks for those relocating to Pampanga *
• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
  • +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• We provide Relocation Salary Loan assistance*
• Tenure Incentive Program*
• Referral Bonus of up to Php20,000.00*
• ALL government mandated benefits
• *Terms and conditions apply