Network Administrator (Remote)

Recruitify_HR; Quezon City; On-site; PHP 1,360,850 - 1,630,029; Full time

Benefits offered by this job

Comprehensive Health Plans

Paid Time Off (starts at 15 days per year)

Company-paid training and certification

Job summary

Recruitify_HR is looking for a skilled Network Administrator in Quezon City. The role involves providing remote IT support, troubleshooting various technical issues, and ensuring clients receive high-quality service. Candidates should have at least five years of experience in IT support, strong English communication skills, and relevant certifications. The position offers a competitive salary starting at Php134,000, along with comprehensive health plans, paid time off, and various other benefits.

Qualifications

• Minimum of five years experience in IT Support or a similar role.
• Ability to provide NBI Clearance (for PH applicants).

Responsibilities

• Resolve workstation operating system issues.
• Handle server and networking issues.
• Participate in on-call rotation for after-hours support.

Skills

Windows and Mac OS troubleshooting

Server 2012 to 2022

VMWare and Hyper-V Virtualization

Supporting M365 and Azure

Firewall rules and VLAN configuration

Advanced troubleshooting of networks

Experience with Managed Service Providers (MSPs)

Education

At least two certifications like CompTIA A+, Network+, Security+

Job description

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• Resolve workstation operating system issues of any kind.
• Resolve printer issues of any kind.
• Resolve standard business application (Office, etc.) issues of any kind.
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks) and for more niche applications with vendor assistance.
• Resolve server issues of any kind.
• Resolve networking issues of any kind.
• Escalation point for technicians.
• Participate in an on‑call rotation (working outside regular business hours) as needed to support after‑hours or weekend operations both for onsite and remote.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper‑V Virtualization.
• Experience supporting M365 and Azure.
• Proficient in firewall rules, VLAN configuration, access point support and administration, VPN tunnels.
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of firewalls, switches, network architecture, and troubleshooting.
• Advanced understanding of managing and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active network certifications are preferred.
• Ability to provide NBI Clearance (for PH applicants).

Job KPI's

• First‑touch closed: Each ticket that is completed with only one time entry contributes to this number.
• Utilization: The percentage of time that you are on the clock and billing time to client tickets.
• CSAT: Scores filled out by clients using the rating system in tickets.

Job Requirements

A home office set up that meets the following:

• Computer: a working computer with a minimum of 8GB RAM and one of the following: Windows 11 with an Intel i5 or i7 (8th generation or newer), AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer.
• Internet: stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: a quality headset with a noise‑cancellation feature for meetings.
• Mobile Device: a smartphone capable of installing the Microsoft Authenticator app.
• Webcam: an HD webcam for video calls.
• 2nd Monitor
• UPS (Uninterruptible Power Supply) if using a desktop (not needed if using a laptop).

A very strong cultural fit the ITS way (our core values will be discussed during the interview).

Excellent command of the English language both spoken and written.

Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday).

Able to pass our online behavior and cognitive assessments.

Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.

Compensation

Pay rate starts at Php134,000 and varies by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company‑paid training and certification