IT Systems Engineer (morning shift)

Technology Elite, Inc.

Mabalacat

On-site

PHP 600,000 - 1,200,000

Full time

14 days+

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Benefits offered by this job

Relocation accommodation

Paid PTO

HMO coverage

Relocation loan

Tenure incentive

Referral bonus

All government mandated benefits

Job summary

Technology Elite, Inc. is seeking an IT Systems Engineer to handle second-line support and complex technical issues across software, hardware, networks, and cloud platforms in Clark, Philippines.

The role involves deployment, maintenance, and ongoing administration of systems with onsite work, transitioning to hybrid (1 day WFH). The position requires strong English communication, 5+ years in IT support, and expertise in Windows environments, Hyper-V, Azure, and Intune.

Qualifications

Very high-level verbal and written English; clear communication.
5+ years in IT support or IT operations roles.
Experience with ticketing systems and monitoring/RMM tools.
Knowledge of Windows server environments and virtualization.

Responsibilities

Provide remote assistance to escalated Level 2 issues.
Deliver support for workstation, server, and network systems.
Install and manage client cloud infrastructure and services.
Support Microsoft 365, Azure, and end-user device management.
Maintain security policies including MFA and conditional access.

Skills

English proficiency

Networking basics

Windows OS expertise

Hyper-V virtualization

Azure / Entra

Intune / Autopilot

Education

Microsoft Certification (AZ-104)

MD-102

Tools

Hyper-V

Microsoft 365

Intune

Autopilot

Azure

Active Directory

Job description

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

The IT Systems Engineer is a technical role primarily responsible for 2nd level technical assistance including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, cloud systems, databases, and the Internet.

This role also provides support in the deployment, installation and maintenance of systems.

Work Arrangement: ONSITE in Clark Office (eventually Hybrid, 1 x WFH/week)

Shift Schedule: 7:00 AM - 4:00 PM PHT

About the Job

Providing remote assistance to end users for issues escalated from Level 1 support.
Delivering support for workstation-, server-, and networking systems.
Installation, monitoring and managing of client cloud infrastructure.
Support and change management of Microsoft (Office) 365 and Azure systems.
Establishing, operating and maintaining data communication systems.
Installing, monitoring and supporting web server hard- and software.
Performing server backup and recovery operations.

Mac/Apple

Escalated support

Windows Desktop OS (7-11)

Troubleshoot BSOD issues
Troubleshoot complex peripheral devices not working issues such as sound, video, USB ports
Troubleshoot PC performance issues
Any Desktop issues not resolved at SD level

Networking

Reboot, firmware upgrades and restoration of firewalls and routers

Investigate network performance using PRTG or other such tools
Install, restoration and reboot of switches (managed and unmanaged)
Investigate network adaptor issues on machines and Hyper – V host servers

Backup/Restore

Investigate issues with replication backups and resolve
Re-base and re-configure backup and replication jobs
Resolve NAS, SAN, HDD or cloud issues

Windows Server 2012-2019 and Active Directory

Resolve server performance issues
Resolve RDGateway, RDP issues
Install LoB applications and investigate general issues
Modify Group policies / write new ones
Intermediate troubleshooting of DNS, DHCP
Installation and configuration of network printers and network drives
Investigate and resolve space issues on HDD
Expansion and modification of drives
Investigate DFS replication / DFS issues
Investigate Share / NTFS permissions issues on AD / files and folders

Microsoft 365, Teams, Sharepoint, & Onedrive

Escalated support

Security

Setup MFA and conditional access policies
Investigate and resolve issues with the above policies
Investigate potential breaches and prevent any further data theft
Setup password requirements, log out policies etc

Hyper-V virtualization

Reboot virtual machines/shut down
Increase resources such as CPU, RAM and Disks
Investigate any critical issues with VHD Files

Azure

Escalated support and configuration

Exchange online and on-prem

Escalated cases from SD Team
Investigate Auto-mapping, Auto-discover policies.
Investigate sync issues from on premise to cloud, exchange attributes etc

Endpoint Deployment & Management (Intune / Autopilot)

Manage Intune environments for endpoint configuration and control
Ensure all applicable customer devices are enrolled and managed within Intune
Deploy and maintain Windows Autopilot provisioning profiles
Configure device policies, compliance rules, and security baselines
Package and deploy applications (M365, Win32, LOB) via Intune
Support device enrolment and Autopilot onboarding processes
Troubleshoot enrolment, policy, and deployment issues
Maintain device lifecycle (build, rebuild, decommission)
Support Azure AD / Entra ID device integration and access controls
Maintain standardised, automated deployment configurations
Document configurations, processes, and deployment standards

Your Qualification:

Very high-level verbal and written English
5+ years’ experience in IT support roles
Extensive experience working within ticketing systems and monitoring / RMM systems

Extensive knowledge of modern desktop environments Microsoft Windows 10 — 11.
Solid understanding of end-user hardware setup, support and troubleshooting.
Good fundamental Networking experience.
Significant Microsoft Server experience with good understanding of Virtualization in Hyper-V.
Extensive Microsoft Azure Active Directory/Entra/Hybrid experience.
Extensive experience with Endpoint deployment and management with Intune and Autopilot
Experience with setting up users, groups and configuration of Microsoft 365
Advanced knowledge of modern backup and disaster recovery technologies.
Fundamental understanding of IT security principles.

Nice to have:

Microsoft Certification of fundamental level
AZ-104
MD-102

Job Offer:

Free relocation accommodation of up to 4 weeks for those relocating near Technology Elite Office*
21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
HMO coverage for employee +1 FREE dependent on the first day of employment +1 additional FREE dependent per successful year of tenure (up to five (5) years)