MSP Senior Systems Administrator

Technology Elite - Build YOUR Elite Team; Morong; On-site; PHP 1,786,000 - 2,232,000; Full time

Benefits offered by this job

Free relocation accommodation up to 4

21 days PTO annually + 1 extra PTO per

HMO coverage for employee +1 dependent

+1 additional dependent per year (up 5

Relocation Salary Loan assistance

Tenure Incentive Program

Referral Bonus up to Php20,000

All government mandated benefits

Job summary

Technology Elite - Build YOUR Elite Team is seeking an experienced IT professional to align client IT environments with industry best practices. The role combines systems administration, documentation, and strategic improvements to enhance service delivery and client satisfaction.

You will act as a technical liaison, provide accurate recommendations to offshore clients, monitor systems, and contribute to onboarding with complete alignment documentation within 30 days of engagement.

Qualifications

• Minimum 5 years of system administration and/or tier 3 support experience.
• Strong MSP operations understanding and IT standard alignment.
• Ability to map IT components to client business objectives.
• Knowledge of security components and their business impact.
• Solid knowledge of networking, virtualization, Windows environments and backups.

Responsibilities

• Develop and maintain knowledge of the managed client environment including hardware, software, cloud services and security posture.
• Lead proactive services and deliver technology alignment reports for clients.
• Identify risks and propose actionable recommendations to improve service delivery.
• Uphold best practices and report recommendations to the vCIO.
• Monitor centralized tools and ensure configurations function correctly.
• Review tickets to determine upgrades or changes to reduce reactive support.
• Collaborate with internal teams to update technical standards and reduce client risk.
• Assist in onboarding clients with complete documentation and alignment summaries.

Skills

Sysadmin

MSP operations

IT infrastructure

IT security

Networking

Windows ecosystem

Microsoft 365

Documentation

Autonomy

Job description

Job Description:

The role ensures clients’ IT environments align with industry best practices by proactively reducing risks, minimizing reactive issues, and supporting long-term technology planning.

This role acts as a technical liaison between internal teams and client-facing team, providing accurate recommendations, maintaining documentation, and driving standardization.

The role also monitors systems, supports onboarding, and collaborates on strategic improvements to enhance service delivery and client satisfaction.

Someone who has Systems Administration with STRONG documentation background is the ideal candidate.

You must also be comfortable giving recommendations to offshore clients, as your goal is to make sure their environment is aligned with best standards.

Work Shift: 8:30am to 5:00pm EST (9:30 PM to 6:00 AM PHT (Philippine Time)

Salary: Php 160,000 - 200,000 + Night Differential

Job Responsibilities:

• Develop and maintain technical knowledge of the managed client environment (including hardware, software, cloud services and security posture);
• Perform regular proactive services as a technical lead.
• Complete technology alignment reports for managed clients.
• Identify technical risk and resolving technical issues firsthand in order to submit recommendations.
• Responsible for upholding best practices and reporting recommendations to the vCIO.
• Proactively monitor centralized services tools and ensure that configurations work correctly.
• Review reactive tickets to determine if upgrades or changes are necessary to reduce reactive support.
• Working with internal teams to create and update technical standards to reduce client risk and reactive support time.
• Actively participate in client onboarding to ensure documentation is complete and alignment summary is ready to present to client within the first 30 days.
• Stay abreast of new technologies, participate in client-sponsored training initiatives, maintain personal certification requirements, and obtain manufacturer certifications relating to the work environment, as required by management.
• Generating MRR growth within the Client base

Job Qualifications:

• Minimum 5 years of experience in system administration and/or tier 3 technical support.
• Strong understanding of MSP operations and IT standard alignment frameworks.
• Ability to identify key IT infrastructure components and how they relate to the client’s business objectives.
• Ability to identify key Security components and how they relate to the client’s business objectives.
• Good knowledge of IT: networking, virtualization, Windows environment, Security, Microsoft 365, backups, etc.
• Autonomous, creative, enthusiastic, and motivated with the ability to work in fast-paced environment.

Benefits:

• Free relocation accommodation of up to 4 weeks for those relocating near Technology Elite Office*
• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• We provide Relocation Salary Loan assistance*
• Tenure Incentive Program*
• Referral Bonus of up to Php20,000.00*
• ALL government mandated benefits

*Terms and conditions apply