MSP IT Alerts & Maintenance Engineer
Technology Elite - Build YOUR Elite Team
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Benefits offered by this job
Job summary
Technology Elite - Build YOUR Elite Team is seeking an IT Support Technician in the Philippines to perform scheduled and reactive maintenance, respond to system alerts, and keep central infrastructure reliable for service delivery.
The role covers patching, monitoring configurations, resolving escalations, and contributing to knowledge sharing. Night shift Mon-Thu, 10:00 PM–9:00 AM PHT, PHP 90,000–110,000 plus night differential; relocation benefits and PTO enhance the package.
Qualifications
- Minimum 2 years in IT Technical Support.
- Experience with Windows Server and VMware.
- Knowledge of DNS/DHCP, Active Directory and Exchange.
- Able to patch and maintain IT infrastructure.
- Strong documentation and ticketing discipline.
- Willingness to work night shifts.
Responsibilities
- Deliver maintenance solutions to optimise client IT equipment.
- Respond to system alerts and scheduled maintenance.
- Troubleshoot escalated issues and perform first-time fixes.
- Ensure change management and SLA adherence.
- Assist service desk when required.
- Maintain security patches and configurations.
Skills
Tools
Job description
Most of this role is directly related to important scheduled maintenance, reactive maintenance, and responding to system alerts and monitoring events. This is important work to keep central infrastructure working effectively, which underpins our entire service delivery.
This role will suit someone who enjoys regular maintenance tasks, maintaining the quality and safety of systems, troubleshooting more complex escalated issues, and occasionally supporting the service desk when required.
- Deliver exceptional customer service, first time, every time using plain English
- Deliver maintenance solutions that optimise performance of clients (and internal) IT equipment and infrastructure.
- Identify any associated risks with planned maintenance work/alerts, and contribute to plans to remove or mitigate such risks
- Ensure compliance with internal change management processes
- Work within Service Level Agreement (SLA) contractual timescales, to ensure that all customer maintenance tasks are carried out successfully.
- Troubleshoot IT issues and problem solve effectively from owning the request, diagnosis, escalations and following up; aiming for high, first time fix resolution and personal stretch and challenge.
Maintenance tasks in this role can include, but are not limited to:
- Identify any failed scheduled back-ups and take remedial action to rectify, as well as reporting any failures
- Software patching of workstations and servers
- Patching of critical network devices
- Monitoring systems installation, repair & ongoing configuration compliance
- Vulnerability scanning & remediation
- Application patching
- Security software agent installations, checks, fixes & updates
- Identifying and escalating to any incidents or requests where further support is required
- Contributing to knowledge-based articles and wider knowledge share through internal channels
- Handling escalations from Level 1 team, including advanced troubleshooting
- Contributing to knowledge-based articles and wider knowledge share through internal channels
- Passion for IT
- Highly motivated to deliver exceptional quality service; Excellent customer service skills
- Highly motivated/passionate to learn and develop
- Strong organisational skills; including punctuality and dependability
- Experience working in an IT Technical Support environment – minimum 2 years
- Experience in –Windows Server 2003-2022, Windows 10, Office, DNS/DHCP, Networking basics Inc. LAN/WAN, Active Directory, Microsoft 365 Administration & Troubleshooting, Exchange, VMWare
- Advanced Windows Patching & Automation (scripting)
- Working knowledge of Citrix
- Effective team working – understanding of wider priorities and dependencies
- Able to work in a sometimes fast paced environment
- Able to do the right thing, at the right time
- First class skills with record keeping and documentation
- Ability to work within Service Level Agreements (SLA's)
- ITIL experience
- ISO27001
- Fortinet
- VMWare vCenter administration
- VMWare vSphere administration
- Apache CloudStack
- ESET
- CommVault
- Veeam
- Free relocation accommodation of up to 4 weeks for those relocating near Technology Elite Office*
- 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
- HMO coverage for employee +1 FREE dependent on the first day of employment
- +1 additional FREE dependent per successful year of tenure (up to five (5) years)
- We provide Relocation Salary Loan assistance*
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