MSP Level 2 Tech Support - 365, AD & Networking (Night Shift)

iTeraSource Philippines Corp; Cebu City; On-site; PHP 446,400 - 781,200; Full time

Job summary

iTeraSource Philippines Corp is seeking an experienced Level 2 Technical Support Specialist to support a Canadian MSP client. The role emphasizes Microsoft 365, Windows Server, Active Directory, networking, and cloud services within an MSP.

The position is full-time, on-site in Cebu with a night shift. Strong English communication and customer-service skills are required, with experience in Autotask PSA and SharePoint migrations preferred.

Qualifications

• Minimum 3-5 years of IT support experience.
• Minimum 2 years of MSP experience.
• Experience supporting SharePoint Online and OneDrive.
• Experience with Windows Server 2016/2019/2022.
• Strong knowledge of Active Directory, Group Policy, DNS, and DHCP.
• Experience supporting Windows 11 environments.
• Strong networking knowledge including TCP/IP, VPNs, VLANs, switching, wireless networking, and firewall troubleshooting.
• Experience with Exchange Online administration.
• Experience using Autotask PSA or similar ticketing systems.
• Excellent verbal and written English communication skills.
• Strong customer service and relationship management skills.
• Ability to work independently and manage multiple priorities.
• Live within 45 minutes of the office.

Responsibilities

• Troubleshoot and resolve Level 2 support tickets and escalations.
• Administer Microsoft 365 including Exchange Online, SharePoint Online, OneDrive, Teams, and Intune.
• Support Windows Server environments and Active Directory.
• Configure and troubleshoot DNS, DHCP, Group Policy, and user administration.
• Support Windows 11 workstations and endpoint management.
• Troubleshoot switches, firewalls, VPNs, VLANs, and wireless networks.
• Perform server maintenance, patching, upgrades, and monitoring.
• Assist with Microsoft 365 migrations and SharePoint projects.
• Manage and document tickets using Autotask PSA.
• Maintain accurate documentation and knowledge base articles.
• Work closely with senior engineers on projects and escalations.

Skills

Microsoft 365

Windows Server

Active Directory

Networking

DNS/DHCP

Group Policy

VLANs

VPNs

Firewalls

Windows 11

SharePoint Online

OneDrive

Autotask PSA

Migrations

Azure

Education

Bachelor's degree

Tools

Autotask PSA

Datto RMM

Huntress

Auvik

VMware

Hyper-V

Azure administration

Job description

iTeraSource Philippines Corp is seeking an experienced Level 2 Technical Support Specialist to support a Canadian MSP client. The role emphasizes Microsoft 365, Windows Server, Active Directory, networking, and cloud services within an MSP.

The position is full-time, on-site in Cebu with a night shift. Strong English communication and customer-service skills are required, with experience in Autotask PSA and SharePoint migrations preferred.