IT Support Analyst II – Microsoft 365 & Cloud

AAPMI Acquire Asia Pacific Manila, Inc.; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

AAPMI Acquire Asia Pacific Manila, Inc. is seeking an IT Support Analyst – Level 2 to provide advanced technical support in a Microsoft-centric environment. This role focuses on incident management, user support, and system administration.

The ideal candidate will have at least 3 years of IT support experience and strong troubleshooting skills. This is a full-time position located in Quezon City, Philippines, offering opportunities for professional growth and innovative work experiences.

Qualifications

• 3 years IT support experience in a corporate environment.
• Strong experience supporting Microsoft ecosystems.
• Hands-on administration of Microsoft 365 tenant services.

Responsibilities

• Provide Level 2 technical support for incidents and service requests.
• Act as escalation point for complex technical issues.
• Support Windows desktop and server environments.

Skills

IT support experience

Microsoft ecosystem support

Troubleshooting

Analytical and problem-solving skills

Customer service

Education

Relevant IT qualification or equivalent experience

Diploma or Degree in Information Technology

Tools

Microsoft 365

Active Directory

Intune

Job description

AAPMI Acquire Asia Pacific Manila, Inc. is seeking an IT Support Analyst – Level 2 to provide advanced technical support in a Microsoft-centric environment. This role focuses on incident management, user support, and system administration.

The ideal candidate will have at least 3 years of IT support experience and strong troubleshooting skills. This is a full-time position located in Quezon City, Philippines, offering opportunities for professional growth and innovative work experiences.