MSP IT Systems Engineer - Earn up to 150k monthly!

Technology Elite, Inc.; Mabalacat; On-site; PHP 550,000 - 750,000; Full time

Benefits offered by this job

Relocation assistance

HMO coverage for employee +1 dependent

PTO 21 days + extra PTO per tenure (up

Job summary

Technology Elite, Inc. is seeking an IT Systems Support Engineer to manage end‑to‑end tickets and service requests from customers. This onsite role is based at Clark Pampanga, with shifts including 7:00 PM–6:00 AM and 10:00 PM–7:00 AM Philippine time.

You will handle ticket intake, initial assessment, escalation, onboarding projects, and SLA‑driven escalations while ensuring clear communication with users. The ideal candidate has 5+ years in complex IT support, MSP experience, and hands‑on

Qualifications

• 5+ years in multi‑faceted IT support roles.
• MSP experience is essential.
• Strong Azure infrastructure knowledge.
• Experience with Group Policy/ADMX in Intune/Endpoint Manager.
• Hands‑on with Intune device management and compliance.
• Strong understanding of public DNS records.
• Knowledge of security best practices.

Responsibilities

• Manage tickets and requests end‑to‑end.
• Receive and record customer calls.
• Provide initial ticket assessment, first‑time resolution or escalation.
• Assist with onboarding projects and migrations.
• Monitor and escalate tickets per SLA.
• Keep users informed on ticket status and progress.
• Support customer retention and satisfaction.
• Help improve processes, documentation, and automation.

Skills

MSP experience

Azure infrastructure

Intune/Endpoint Manager

Group Policy/ADMX

Intune device management

Public DNS knowledge

Security best practices

SCCM/RMM tooling

SCIM and SSO with Azure AD

Office 365 (Exchange Online, SharePnt,

Job description

The IT Systems Support Engineer is a key part of the service framework providing end-to-end management of tickets and service requests reported by the customer.

Work Arrangement: Onsite in Technology Elite, Clark Pampanga

Work Shift:

1st role:Friday - Monday (4x11) 7:00PM-6:00AM PHT

2nd role: Monday -Friday (5x9) 10:00PM - 7:00AM PHT

About the Job

KEY RESPONSIBILITIES:

• Manage Tickets and Requests

• Receive and record all calls from our customers.

• Provide initial assessment of all Tickets,attemptfirst-time resolution, and /or escalation.

• Assistwith customer onboarding projects and migrations.

• Monitor and escalation Tickets according to the customer’s SLA

• Keep users informed on the status and progress of their Tickets

• Aid customer retention and satisfaction

• Help to improve efficiency, processes, documentation, and automation.

Your Qualification

• Experience 5+ years’ experience, multi-faceted IT support roles.

• PreviousMSP experienceessential

• Azure infrastructure and design and implementation knowledge

• Understanding of Group Policy/ADMX within Intune/Endpoint Manager

• Good practical experience of Intune and device management/compliance

• Excellent understanding and practical of public DNS records

• Understanding of best practice security principles

• Deployment of applications using third-party tools – SCCM or other RMM application

• Understanding of SCIM and SSO with Azure AD

• Good understanding and practical experience of backup best practices and restore processes.

• Strong knowledge of the following vendor services extremely beneficial: Mimecast,ProofPoint, Cisco Duo, Exclaimer,Dropsuite, KnowBe4, Datto RMM, Windows Hello for Business, Acronis, Azure IaaS, Azure Backup, Azure Site Recovery.

• Good working knowledge of networks, switching,routingand traffic management

• PowerShellscripting and use for administration and automation

• Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint,Teamsand OneDrive.

• Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services. MacOS experience is a plus.

• Good working knowledge of networks, routing & switching

• Customer-focused, with an analytical approach with good questioning & listening skills

• Excellent verbal and written communication skills suitable for an international audience

• Aconfident team player with a positive can-do attitude

• Fanatical attention to detail

• An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role)

• Dependable,hardworkingand self-motivated.

• Current Microsoft Certifications in AZ or MS tracks, preferably to ‘expert’ level.

• Nice to have:

  • Deep Microsoft 365 troubleshooting

  • Networking + cloud combined knowledge

  • Strong documentation and client communication

Job Offer

• Free relocation accommodation of up to 4 weeks for those relocating near Technology Elite Office*

• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)

• HMO coverage for employee +1 FREE dependent on the first day of employment

  • +1 additional FREE dependent per successful year of tenure (up to five (5) years)

  • We provide Relocation Salary Loan assistance*

  • Tenure Incentive Program*

• Referral Bonus of up to Php20,000.00*

• ALL government mandated benefits

*Terms and conditions apply