Senior Systems Engineer (Morning Shift, up to 150k!)

Technology Elite, Inc.; Mabalacat; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Free relocation accommodation

21 Days PTO + tenure-based increases

HMO coverage for employee + 1

Relocation salary loan assistance

Tenure incentive program

Referral bonus up to Php20,000

All government mandated benefits

Job summary

Technology Elite, Inc. in Pampanga is seeking a Senior Systems Engineer to maintain IT infrastructure across on-premises and cloud, providing second and third-level support for servers, networks, and vendor hardware/software.

The role focuses on reactive and proactive IT management, security vigilance, and working with clients to resolve incidents, optimise monitoring, and perform OS/firmware updates.

Qualifications

• 5+ years in IT with hands-on admin of Windows Server environments.
• Experience with Microsoft core services: Exchange, Office 365, AD and SQL Server.
• Knowledge of server virtualization (VMware/Azure VM).
• Experience with backup/DR solutions including Azure Backup and Datto.
• Familiarity with Citrix and Remote Desktop/AVD is preferred.
• Microsoft certifications are an advantage.

Responsibilities

• Reactive IT Support: 2nd/3rd level support for systems and networks.
• Proactive IT maintenance: OS/firmware updates and monitoring optimization.
• Manage and support Microsoft technologies and cloud services.
• Coordinate with carriers and stakeholders; inform incident progress.
• Support on security alerts and remediation; automation of processes.

Skills

Windows Server admin

Microsoft core services

VMware vSphere/ESXi

Azure VM

Azure backup

Citrix

RMM (N-Central, Kaseya)

Active Directory

SQL Server

Networking basics

Tools

N-Central

Kaseya

Job description

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Shift Time: 06:00 to 15:00 PHT, Monday to Friday

As a Senior Systems Engineer, you are responsible for maintaining the integrity of our customers’ IT infrastructure, as well as handling second and third-level support of servicerequests. This relates to all technology, both on-premises and cloud, including workstations, servers, printers, networks, and vendor-specific hardware and software.

You have the following key areas of responsibility:

• Reactive IT Support

• Proactive IT Management

Tasks & Responsibilities:

Reactive IT Support

• Second and third-level IT Support relating to systems and network infrastructure issues.

• Support services for Microsoft technologies: Windows Server, Exchange, SQL, SharePoint, Cloud services, O365, Intune, Azure Infrastructure.

• Support services for Microsoft Cloud services such as Office 365, Intune and Azure infrastructure services.

• Support services for virtualisation technologies: VMware and Microsoft.

• Remote access solution support: VPN, Terminal Services, and Citrix XenApp.

• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

• Responding to security alerts and remediating security-related incidents and issues.

• Working with telecommunications carriers to troubleshoot voice and data circuits.

• Communicating with stakeholders as required, including keeping customers informed of incident progress and notifying them of impending changes or agreed outages.

Proactive IT Maintenance & Optimisation

• Optimisation and management of the client’s monitoring system, N-Central.

• Perform proactive maintenance for agreement customers to maintain servers and systems, including OS and firmware updates.

• Streamline processes leveraging automation.

Skills & Qualifications:

• Extensive experience in Windows Server 2016 and later systems administration

• Extensive experience in the support of Microsoft core services, including Exchange, Office 365, Active Directory and SQL Server

• Knowledge and experience across server virtualisation technologies, with VMware vSphere/ESXi and Azure VM preferred.

• Extensive experience implementing and supporting backup and DR solutions, including Azure backup and Datto products.

• Some knowledge and experience with Citrix, Microsoft Remote Desktop Servicesand AVD.

• 5+ years’ experience in IT.

• Experience with RMM systems e.g. N-Central, Kaseya etc.

• Knowledge and experience across storage solutions and storage area networks.

• Microsoft certifications is an advantage:

  • MS-102: Microsoft 365 Administrator,

  • AZ-104: Azure Administrator Associate,

  • MS-102: M365 Administrator Expert

Nice-to-have Experiences or Skills:

• Clear, concise and customer-centric written and verbal communication

• Technical written and verbal communication

• Proven deployment of systems and infrastructure

Benefits:

• Free relocation accommodation of up to 4 weeks for those relocating to Pampanga *

• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)

• HMO coverage for employee +1 FREE dependent on the first day of employment

  • +1 additional FREE dependent per successful year of tenure (up to five (5) years)

• We provide Relocation Salary Loan assistance*

• Tenure Incentive Program*

• Referral Bonus of up to Php20,000.00*

• ALL government mandated benefits

  *Terms and conditions apply