MSP IT Systems Engineer (up to 120k!)

Technology Elite, Inc.; Mabalacat; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Relocation assistance

PTO 21 days + extra PTO per year

HMO coverage for employee +1 dependent

Relocation salary loan support

Tenure incentive program

Referral bonus up to Php20,000

All government mandated benefits

Job summary

Technology Elite, Inc. is seeking a dedicated technical support specialist to independently manage service desk tickets across Windows, Microsoft 365, and networking. You will respond to RMM and security alerts, perform patches and deployments, and maintain system health with minimal supervision.

The role requires strong customer service, English communication, and 2+ years in a support role. Relocation assistance and comprehensive benefits are provided as part of the package.

Qualifications

• 2+ years in technical support, NOC, or service desk (MSP preferred).
• Strong customer service focus and ability to work independently.
• Proficient troubleshooting across Windows OS, Microsoft 365, networking, and remote tools.
• Familiarity with endpoint protection, MFA, patching, and basic vulnerability management.
• Experience with Office applications (Outlook, Word, Excel).
• Good documentation and communication skills in English.

Responsibilities

• Independently manage and resolve service desk tickets across Windows desktop/server, M365, networking, and infrastructure platforms.
• Serve as first responder for alerts from RMM and security tools and escalate per procedures.
• Perform patching, software deployment, and system maintenance with minimal oversight.
• Monitor and triage security alerts; check device compliance and flag out-of-policy systems.
• Run vulnerability scans, document findings, and coordinate remediation.

Skills

Customer service

Troubleshooting

Windows OS

MSP experience

Networking basics

Documentation

MS Office

Independence

English communication

Tools

RMM

Autotask

ITGlue

MFA

Office 365

Job description

Work Shift: Monday- Friday, 1pm-10pm AZ time (4am - 1pm PH Time)

Job Description:

• Independently manage and resolve service desk tickets across Windows desktop/server, Microsoft 365, networking, and common infrastructure platforms
• Serve as the first responder for alerts from RMM and security tools—troubleshoot, resolve, or elevate per documented procedures
• Perform patching, software deployment, and system maintenance tasks with minimal oversight
• Execute basic cybersecurity workflows such as:
• Monitoring and triaging alerts from our deployed security tools
• Perform routine checks for device compliance and flag any systems out of policy (e.g., unencrypted drives, outdated AV definitions, missing patches)
• Running vulnerability scans, documenting findings, and conducting remediation
• Create and maintain clear, concise documentation in ITGlue and Autotask
• Handle user onboarding/offboarding, access provisioning, and device setup
• Flag trends, misconfigurations, or high-risk activity for senior engineers and the security team
• Proactively look for opportunities to improve processes and catch issues before they become incidents

Skills & Qualifications:

• Critical thinking skills
• At least 2 years in a technical support, NOC, or service desk role (MSP experience strongly preferred)
• A strong focus on customer service
• Demonstrated ability to work independently and solve problems without close supervision
• Solid troubleshooting across Windows OS, Microsoft 365, networking fundamentals, and remote tools
• Familiarity with endpoint protection tools, MFA, patching, and basic vulnerability management
• Experience with using and troubleshooting Microsoft Office applications, especially Outlook, Word, and Excel
• Basic understanding of PC/laptop hardware and printers
• Professional written English and customer service communication skills
• High attention to detail in documentation and ticket handling

Nice-to have Skills and Experiences:

• Previous exposure to cybersecurity frameworks, alert triage, or security tools like NIST 800-171, NIST CSF, XDR platforms, VulScan, or Vonahi
• Experience managing firewalls and VPN configurations
• CompTIA Security+, SC-900, or other entry-level security certifications (or in progress)
• Experience working solo or on low supervision in a service delivery setting
• Experience with malware and virus removal
• Email flow troubleshooting experience

Benefits:

• Free relocation accommodation of up to 4 weeks for those relocating near Technology Elite Office*
• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• We provide Relocation Salary Loan assistance*
• Tenure Incentive Program*
• Referral Bonus of up to Php20,000.00*
• ALL government mandated benefits

*Terms and conditions apply