Business Support Analyst

Technology Elite, Inc.; Mabalacat; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Relocation accommodation

21 Days PTO annually

HMO coverage

Relocation salary loan

Tenure incentive program

Referral bonus

Job summary

Technology Elite, Inc. is seeking a Business Support Analyst to join our on-site team in Clark, Pampanga. You will assist in day-to-day business support activities, manage licensing, agreements and renewals, and support account management and sales teams with CRM updates and quotes.

The role requires strong customer service, excellent communication, and attention to detail, with experience in the MSP sector and familiarity with ConnectWise PSA and licensing ecosystems.

Qualifications

• Professional presentation with courteous, enthusiastic customer service skills.
• Strong verbal and written communication with internal teams, clients and vendors.
• Proficiency with general office applications.
• High level of accuracy and attention to detail.
• Enjoy working with customers and external audiences.
• Excellent interpersonal skills: telephony, communication and active listening.

Responsibilities

• Assist in day-to-day activities of the business support team.
• Oversee procurement licensing (Licensing, MS Office 365 licensing).
• Handle licensing tools and systems (CodeTwo, Mailstore, Barracuda incl. renewals).
• Manage agreements, auditing and renewal processes.
• Support account management with service tickets and client visits planning.
• Assist sales and business development with proposals, quotes and CRM updates.

Skills

Customer service

Verbal communication

Written communication

Office applications

Attention to detail

Multi-tasking

Adaptability

Self-motivation

MS licensing

ConnectWise PSA

MSP experience

ConnectWise Sell

Quosal

CPQ

CRM software

Billing systems

Tools

ConnectWise Sell

Quosal

CPQ

CRM software

Billing systems

Job description

Work Arrangement: Onsite in Clark, Pampanga

Work Shift: Monday-Friday/ Morning Shift

The purpose of the Business Support Analyst is to develop, implement, maintain, and report on business and administrative processes and to provide efficient execution of business support processes, enabling the business to achieve its targets. The Business Support Team typically interacts with corporate, sales and technical personnel to fulfill general duties and may require vendor liaison and interaction to achieve the outcomes of the role. For the Business Support Team to be effective, they must demonstrate speed and accuracy whilst coordinating and delivering business process and maintain professional excellence whilst performing their duties.

About the Job

General Assist in the day-to-day activities in the business support team.

• Procurement(Licensing)

• Microsoft and Office 365 Licensing

• CodeTwo

• Mailstore

• Barracuda including renewals

• Configurationand AgreementAuditing

• Agreement management

• Agreement addition reconciliation of

• Microsoft and Office 365 Licensing

• Managed User and Security Billing

• Business Voice

• Domains/DNS/Webhosting

• AWS

• Microsoft Azure

• Ingram CSP

• SPLA

• Acronis Cloud Services

• Mailstore

• Barracuda Hardware, Software and Licensing

• Additional Renewals management

• Assisting in Account Management Support

• Assist in maintenance of Account Management Service Board

• Assist in Business Technology Review preparation

• General assistance to Account Managers

• Assisting in Sales Support

• Assist in maintenance of Sales Service Board

• Assist in proposal- and quote preparation

• General assistance to Business Development Managers

• Assist in Accounts Department Support

• Assist the Accounts Department with invoice enquiries relating to billing and procurement.'

• Assist with the Maintenance of the Accounts Board

• ConnectWise Manage Maintenance

• Data entry in CRM and quoting systems

• Adding/updating products and services, pricing and costings.

• Assist in template updates in quoting system.

General Business support

• Ensuring agreements are correct so invoicing can take place without error.

• Enabling, managing and auditing of Microsoft and other major vendor licensing.

• Identifying areas for operational or administrative improvements and helping implement solutions.

• Assisting with policy and procedure documentation.

General Account Management Support

• Assist in the management of Account Management service tickets.

• Assist Account Managers in planning and scheduling of client visits.

• Help prepare required reports and documentation for Account Management processes

• Assist and liaise with the Account Manager to deliver client touch points including the BTR, monthly and QTR reviews

General Sales Support

• Serve as a point of contact for customers and ensure timely responses to inquiries and requests.

• Collaborate with the sales and operations teams to provide exceptional customer service and support.

• Maintain CRM systems to track sales activities and opportunities.

• Assist in the Management of Sales service tickets.

• Assist in the preparation of sales proposals, presentations and quotes.

• Act as a liaison between our sales team and other internal departments, such as Technical Operations, Accounting and Marketing.

Your Qualification

• A professional presentation, with courteous, and enthusiastic customer service skills.

• Strong verbal and written communication skills for interacting with internal teams, clients, and vendors.

• Proficiency with general office applications

• High level of accuracy and attention to detail

• Enjoy working with customers and external audiences

• Have excellent interpersonal skills: such as telephony, communication, active listening and customer-care

• Ability to multi-task and adapt to changes quickly

• Self-motivated with the ability to work in a fast-moving environment

• Experience in the Managed Services industry

• Critical:

  a. Experience in a business support role in a MSP is a must have. 1 year + is best.

  b. Experience in the Microsoft licensing ecosystem is nice to have

• Essential:

  a. Experience in ConnectWise suite (PSA)

Nice to Have:

• Experience with ConnectWiseSell/Quosal/CPQ

• Understanding of Microsoft Licensing eco system

• Experience with the Ingram XVantage environment

• Understanding of relevant and current Microsoft Technologies
  

Job Offer

Benefits:

• Free relocation accommodation of up to 4 weeks for those relocating near Technology Elite Office*

• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)

• HMO coverage for employee +1 FREE dependent on the first day of employment

  • +1 additional FREE dependent per successful year of tenure (up to five (5) years)

  • We provide Relocation Salary Loan assistance*

  • Tenure Incentive Program*

• Referral Bonus of up to Php20,000.00*

• ALL government mandated benefits

*Terms and conditions apply